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Client Support Specialist

3 months ago

Welland, Ontario, Canada CT Bank Full time

Customer Service Representative

This position is available for candidates located in the Niagara region. Unilingual roles will initially be in-office for a duration of 9 months, after which a hybrid work option may be available.

Key Responsibilities

We are currently seeking candidates for the following roles:

Digital Channel Customer Service Representative:

  • Assist eCommerce clients with inquiries related to various online platforms.
  • Provide support for mobile applications and new payment methods.
  • Interact with customers via phone, email, and chat.

Roadside Assistance Representative:

  • Address a diverse range of requests from customers utilizing Roadside Assistance, Home Services, and Drivers Academy, including dispatching service providers and handling membership inquiries.
  • Foster customer loyalty towards the brand through effective communication.

Corporate Customer Service Representatives:

  • Manage incoming calls from retail customers and affiliated programs, addressing various issues, questions, and concerns.
  • Engage in cross-selling and up-selling, resolve issues, and enhance customer satisfaction and loyalty.