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Operations Manager

2 months ago

Newmarket, Ontario, Canada Amica Mature Lifestyles Inc. Full time
Job Description

Job Summary:

The Community Operations Manager is a key member of the Amica Mature Lifestyles Inc. team, responsible for the day-to-day operation and oversight of several key areas within their community. This includes office management, concierge, payroll and benefits, housekeeping, billing and accounting.

Key Responsibilities:

  • Administers payroll, accounts receivable, and accounts payable
  • Administers the hiring and recruitment process, including new hire paperwork
  • Administers HR functions, including personnel files, training compliance, and department minutes
  • Completes general administrative work requirements as assigned
  • Manages the concierge department, including formulating and maintaining schedules, providing training, and supporting the Housekeeping supervisor
  • Manages the Housekeeping department, including formulating and maintaining schedules, providing training, and supporting the Housekeeping supervisor
  • Performs regular audits of concierge/housekeeping teams
  • Participates in the budget process as directed
  • Supports Marketing & sales as required
  • Participates in corporate initiatives as requested
  • Participates in weekend manager on duty rotation

Requirements:

  • Diploma or certificate in bookkeeping or managerial accounting, along with previous experience executing administrative tasks in a hospitality setting or similar environment
  • Post-secondary education in hospitality, business management, or a related field
  • Experience with accounting/payroll systems
  • Previous experience managing payroll, benefits, accounts receivable, and accounts payable, as well as managing staff
  • Ability to communicate fluently in English
  • Proven ability to manage and lead others
  • Exceptional business writing skills and a high level of proficiency working with computers, including Microsoft Excel

Preferred Qualifications:

  • Superior customer service skills with both residents and employees, and a passion for working with seniors
  • Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management, as well as coordinate the recruitment and hiring process
  • Willingness to participate in corporate initiatives and weekend manager on duty rotation
  • Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act
  • Capable of basic troubleshooting of computer systems, including networking and office equipment
  • Competent team-builder with coaching and conflict resolution skills

About Amica Mature Lifestyles Inc.

Amica Mature Lifestyles Inc. is a leading provider of senior living communities in Canada. We are committed to creating workplaces that reflect the communities in which we operate and are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action.