Senior Processor, CMO
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Senior Processor, CMO & SBB Onboarding Specialist to join our team at the Canadian Imperial Bank of Commerce. As a key member of our Cash Management product team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Perform after-sales service support for Cash Management product customers through the implementation and maintenance of Cash Management Online (CMO).
- Take responsibility for the execution of customer requests, ensuring all compliance and regulatory requirements are met prior to proceeding with the requests.
- Maintain accuracy through implementation, understanding customer needs as outlined within submitted requests for onboarding and maintenance.
- Provide relevant recommendations when appropriate.
- Investigate irregularities or review client requests and recommend potential solutions, ensuring that solutions offered for the client comply with CIBC policies and regulatory requirements.
- Engage in critical thinking to ensure all compliance requirements are met and the change is completed with accuracy.
- Build and maintain strong relationships with internal partners to ensure change requests and implementation instructions meet requirements and are fulfilled meeting client expectations.
Requirements:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong attention to detail and ability to maintain accuracy.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive salary and incentive pay.
- A comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan.
- A vacation offering and wellbeing support.
- MomentMakers, our social, points-based recognition program.
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