Pro/Tool Rental Operations Supervisor

4 weeks ago


PointeClaire, Quebec, Canada The Home Depot Canada Full time
Position Overview:

The Pro/Tool Rental Operations Supervisor typically works a flexible schedule, which may include both daytime and evening shifts, with the possibility of scheduling on any day of the week. In addition to being knowledgeable about and capable of performing the duties of most other store roles, a Department Supervisor is expected to execute the following responsibilities.
Key Responsibilities:
We seek individuals who can embody our core values by: Onboarding and training new team members, while delegating tasks and projects effectively.Facilitating the training of team members on all operational policies and procedures.Coaching and mentoring team members to enhance their customer service capabilities within their designated department, providing the necessary support and encouragement for their growth and advancement.Leading by example to foster a positive work environment and ensure excellent customer service.Establishing strong relationships with Pro customers; dedicating time at the service desk and engaging with customers in the aisles.Educating and informing store associates about the Pro initiative to promote comprehensive store involvement.Gaining expertise in product knowledge areas; conducting training sessions on product knowledge.Reviewing and reconciling reports on a daily, weekly, and monthly basis, and conducting informational meetings for team members and/or customers.Effectively managing the overall operations and inventory of the department.Aiming to achieve sales goals, quotes, and credit account targets.Collaborating with the team to present sales proposals to potential customers outside the store, as directed by management.Focusing on building one-on-one relationships with PRO and tool rental customers to anticipate trends, drive sales, and address customer needs.Required Experience/Knowledge:
The ideal candidate will possess: A minimum tenure in the position and meet performance management criteria.The ability to work a flexible schedule, including evenings and weekends.Strong communication and customer service skills.A thorough understanding of all policies, procedures, and responsibilities related to customer service.Exceptional decision-making abilities and problem-solving skills.

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