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Pro/Tool Rental Operations Supervisor

3 months ago

PointeClaire, Quebec, Canada The Home Depot Canada Full time
Position Overview:

The Pro/Tool Rental Operations Supervisor typically operates on a flexible schedule, which may include both daytime and evening shifts, and could be scheduled any day of the week. In addition to being knowledgeable about and capable of performing the duties of most other store roles, a Department Supervisor is expected to execute the following responsibilities.
Key Responsibilities:
We seek individuals who can embody our core values by: Onboarding and training new team members, assigning projects and responsibilitiesFacilitating the training of team members on all policies and proceduresCoaching and developing team members' customer service abilities within their designated department, providing the necessary support and encouragement for their success and advancementLeading by example to foster a positive team atmosphere and exceptional customer serviceBuilding strong relationships with Pro customers; dedicating time at the service desk and in the aisles for prospectingEducating and informing store associates about the Pro initiative to promote comprehensive store engagementGaining expertise in product knowledge (PK) areas; conducting PK training sessionsReviewing and reconciling reports on a daily, weekly, and monthly basis; conducting informational meetings for team members and/or customersEffectively managing the overall operations and inventory of the departmentAiming to achieve targets – sales, quotes, credit accountsCollaborating with the team to deliver sales presentations to potential customers outside the store (e.g., work site visits) as directed by the Assistant Store Manager and/or Store ManagerFocusing on developing personalized relationships with PRO and tool rental customers to anticipate trends, drive sales, and address customer needsRequired Experience/Knowledge:
The ideal candidate will possess: Fulfillment of minimum time in position and performance management code requirementsAbility to work a flexible schedule, including evenings and weekendsStrong communication and customer service skillsComprehensive knowledge of all policies, procedures, and responsibilities related to customer serviceExcellent decision-making capabilities and problem-solving skills