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Security Dispatch and Identification Support

2 months ago

Oakville, Ontario, Canada Paladin Security Full time
Position Overview

Paladin Security:
Committed to enhancing safety and friendliness in our communities through dedicated service.

Are you equipped with exceptional customer service abilities and a genuine desire to assist others? Can you think on your feet and manage challenging situations effectively? Your proven ability to handle significant responsibilities, coupled with diverse life experiences and a commitment to excellence, positions you as a strong candidate for this role. At Paladin, we pride ourselves on our personnel; we are distinguished because we recruit the finest.

We prioritize internal advancement, respect for diversity, high-quality service, and a positive work environment. If you believe you possess the qualities necessary for this role, we would like to hear from you.


Job Responsibilities:

  • Deliver outstanding customer service by assisting hospital personnel, contractors, and visitors with their inquiries, ensuring a pleasant experience.
  • Generate and distribute photo ID badges for hospital staff, contractors, and visitors, adhering to established protocols.
  • Execute various administrative duties, including data entry, record-keeping, and supporting the security team as required.
  • Assist in coordinating dispatch operations, responding to calls, prioritizing requests, and deploying resources effectively.
  • Collaborate closely with the security team to maintain safety and security standards, ensuring compliance with all procedures.
  • Keep accurate records of issued badges and related documentation, ensuring adherence to hospital policies.

Qualifications:

  • Prior experience in a dispatch role, ideally within a healthcare or similar setting.
  • Strong organizational skills with the capacity to manage multiple priorities effectively.
  • Excellent verbal and written communication skills, with the ability to convey information clearly.
  • Ability to operate under pressure and respond promptly to urgent situations.
  • Proficiency in dispatch software and Microsoft Office Suite (Word, Excel, Outlook).
  • Strong problem-solving skills and meticulous attention to detail.
  • Proof of double Covid Vaccination.
  • Immunization Record (measles, mumps, rubella, varicella, and TB skin tests 1 and 2).
  • Valid First Aid and CPR Level C Certification.
  • Must provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB).
  • Applicants without these certifications may enroll in Paladin's UoF/MOAB training program prior to onboarding to meet position requirements.

Important Note:
The UoF/MOAB training is unpaid as it is a prerequisite; however, Paladin will cover all training costs with a six-month commitment to the position.

Benefits:
  • Comprehensive training programs.
  • Competitive compensation.
  • Employee benefits.
  • Opportunities for advancement and professional growth.
  • Supportive communication and scheduling from a dedicated team to ensure your success.

Education Requirements:
High School Diploma/GED

Certification Requirements:
Vulnerable Sector Check, Immunization Record, Standard First Aid, CPR Level C

Additional Information:

Paladin Security values a diverse workforce and is committed to fostering a culture of respect, inclusion, and diversity. We are dedicated to providing accommodations for individuals with disabilities throughout the interview process and during employment.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.


Benefits Include:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This position reports to the Client Service Manager and is a Full-Time role on the 1st Shift.

Number of Openings for this position: 1