French-English Support Agent
4 weeks ago
Become a vital member of Support Services Group, a premier global customer experience solutions provider committed to delivering outstanding service for renowned brands and their clientele. We are on the lookout for an enthusiastic and bilingual Customer Support Specialist to join our remote team, providing assistance to customers with inquiries regarding billing and general services for a distinguished healthcare apparel brand. The successful candidate will possess fluency in both English and French, with the ability to communicate effectively through chat, email, and phone.
WORKING HOURS: Our operational hours extend from 9am to 12am AST, and all necessary equipment will be supplied by Support Services Group.
KEY RESPONSIBILITIES:
- Deliver professional and courteous customer service
- Understand customer needs and resolve issues promptly
- Utilize technology to manage customer accounts and document interactions
- Adhere to established procedures and protocols
- Leverage knowledge resources to provide accurate information
- Handle sensitive information with discretion
- Refer complex issues to management as needed
- Ensure customer satisfaction through effective problem resolution
- Stay informed on program updates and participate in training sessions
- Maintain adherence to work schedules and attendance policies
QUALIFICATIONS:
- Must be at least 18 years of age
- High school diploma or equivalent is required
- Fluency in both English and French is essential
- Competence in computer data entry
- Strong organizational and communication abilities
- Willingness to work assigned shifts and attend training
- Customer service-oriented with a focus on empathy and patience
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