Centralized Warranty Administrator
1 month ago
Job Summary:
Pattison Agriculture is seeking a highly skilled Centralized Warranty Administrator to join our team. As a key member of our service department, you will be responsible for processing warranty claims, providing consultation and training to service and parts departments, and working closely with locations to ensure warranty claims are maximized for return.
Responsibilities:
- Process John Deere and Shortline manufacturer warranty claims and letters and reporting
- Provide consultation and training to service and parts departments on all warranty matters, including new hire onboarding
- Provide quotes for the sales team and backup for Service Writers as needed
- Assist with customer and internal repair order processing and customer database maintenance
- Work with locations to ensure warranty claims are maximized for return
- Maintain tracking spreadsheet and follow up on claims as needed
- Work with Corporate Warranty Administrator to monitor Product Improvement Programs for JD and Shortline manufacturers
- Regular communication with management on warranty status
- Maintain positive customer and coworker relationships
Preferred Qualifications:
- 4+ years experience with service department operations
- Understanding of service software, JD and Shortline warranty systems
- Experience with computer operating systems, including Service Delivery, Equip, Excel, Word, and PowerPoint
- General understanding of mechanical terms preferred
- Experience creating, analyzing, and interpreting internal reports
- Strong attention to detail
- Ability to read, write, and speak effectively with customers and employees
- Basic knowledge of accounting practices
- Ability to work flexible hours, varying shifts, weekends, and holidays if needed
- Ability to travel to dealership locations as needed (valid driver's license)
Why Join Us?
Pattison Agriculture offers competitive wages, excellent benefits, in-house training, and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to grow and develop your career.
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