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Senior Manager of Asset Services
2 months ago
About the Role
We are seeking a highly skilled and experienced professional to join our team as an Associate Director. As a key member of our Global Operations team, you will be responsible for providing day-to-day support for our Real Estate and Real Asset products, including Yardi and other applications.
Key Responsibilities
- Act as business solution owner for applications within Real Estate and Real Asset operating models and provide SME-level support as required.
- Work virtually and globally to deliver a consistent service to internal and external stakeholders irrespective of their location or time-zone.
- Assist in the development of processes and best practice standards that will be applied either to the Global support team or other functions leveraging RE/RA applications or tools.
- Provide business solutions working with internal and external stakeholders to analyze requirements and gaps and define/implement solutions as needed.
- Support Product lead on Product roadmap items including system integrations, platform enhancements, and new acquisitions as needed.
- System management from a SOC 1 perspective ensuring all relevant protocols are being respected and all reporting is completed and recorded.
- Management & development of the Real Estate help desk function.
- Support the business development and Client Integration teams to attract new business and onboard to the Target Operating Model.
- Work closely with the Client Operations team to ensure optimum system usage and remediation of system configuration/processing methodology where required.
- Stay current with new technologies, tools or applications and acquire new skills required to cater to changing demands.
- Provide additional ad-hoc support and solutions.
Requirements
- Significant experience in a similar role with experience supporting Yardi or working as a Yardi super user would be ideal but not essential.
- Strong background in Fund or Investor Administration, with an understanding of Real Estate and Real Asset fund structures, accounting, fee calculations, economics, processes, and life cycles would be highly advantageous.
- A background in financial accounting would be useful.
- Experience of working in projects and product management would be useful.
- Good technical skills in Excel, SQL or Yardi would be highly advantageous.
- Capable of supporting requirements and testing for business/application requests.
- Candidate must be highly self-motivated and able to work independently.
