Winter Sports Sales and Instruction Specialist
4 weeks ago
Winter Sports Sales and Instruction Specialist
Compensation: Sales responsibilities at $18.00/hr, Instruction roles starting at $20.00/hr for Level 1 qualifications, escalating to $30.00/hr for Level 4 qualifications.
Position Summary:
This role combines sales and instructional responsibilities, requiring a balance of performance and business acumen.
Sales Responsibilities:
- Schedule lessons and assist guests with inquiries related to the resort.
- Deliver exceptional guest service and experience.
- Ensure all ski and snowboard lesson bookings are processed efficiently and accurately through various communication channels.
Instructional Responsibilities:
- Provide high-quality ski and/or snowboard instruction to guests of all ages and skill levels.
- Ensure that every guest enjoys a safe, engaging, and informative experience.
- Execute additional tasks as assigned by the Winter Sports School.
Essential Knowledge Areas:
- Adhere to policies and procedures outlined in the staff handbook.
- Familiarity with the Winter Sports School orientation training.
- Assist guests with resort-related inquiries.
- Knowledge of Winter Sports School products, ticketing operations, and resort facilities.
- Develop an understanding of skiing and snowboarding to accurately assess lesson levels.
- Possess a solid understanding of Canadian ski and/or snowboard instruction practices or hold an equivalent international certification.
- Comply with health and safety policies and incident reporting systems.
- Demonstrate strong group management skills.
Key Responsibilities:
- Accept assignments that align with your qualifications and position within the Winter Sports School.
- Maintain a professional appearance and image as per departmental guidelines.
- Provide outstanding guest service and prioritize mountain safety for all visitors and staff.
- Deliver ski and/or snowboard instruction in accordance with established standards.
- Offer constructive feedback in a supportive manner to help students and instructors achieve their objectives.
- Ensure all communications with guests and staff are professional and timely.
- Assist other departments with operational tasks as directed by management.
- Guarantee the accuracy of all information provided.
- Previous experience in money handling, skiing, snowboarding, or guest service roles is preferred but not mandatory.
Required Skills:
- Strong work ethic with a focus on teamwork.
- Effective communication and active listening skills.
- Positive attitude, punctuality, reliability, and responsibility.
- Computer literacy, including proficiency in office software and booking systems.
- Ability to work independently and methodically.
- Capacity to perform under pressure in a dynamic environment.
- Strong organizational abilities.
- Minimum Level 1 internationally recognized qualification in ski and/or snowboard instruction.
- Ability to convey ski and/or snowboard concepts in a guest-friendly manner.
Application Requirements:
- Valid work authorization in Canada.
- Cover letter and resume/CV.
- Proof of certification and active membership.
- Criminal record check with clearance for working with children, completed within the last year.
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