Technical Support Specialist

2 weeks ago

St John's, Newfoundland and Labrador, Canada TV2 Consulting Full time

**Job Summary**

TV2 Consulting is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Service Assurance department, you will contribute to the support of various server, network, and applicative surveillance tools in our managed services environment.

**Key Responsibilities**

  • Perform thorough analysis and troubleshooting to resolve technical issues
  • Search for answers in existing documentation and document new items
  • Develop and maintain knowledge of operating systems, Linux/Unix, Windows, and Linux scripting languages
  • Stay up-to-date with monitoring applications and ticketing systems
  • Collaborate with cross-functional teams to identify and resolve technical dependencies
  • Lead and coach other business analysts to ensure seamless project delivery
  • Act as a liaison between IT development and business units to support system enhancements
  • Evaluate new applications and identify system requirements
  • Recommend system alternatives and enhancements to current systems
  • Prepare communications and presentations on system enhancements
  • Work under the direction of an IT Manager

**Requirements**

  • Strong technical skills and knowledge of operating systems, scripting languages, and monitoring applications
  • Excellent analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong communication and collaboration skills
  • Fluency in French and English

**Benefits**

  • Competitive hourly contract rate
  • Temporary contractor position with possibility of extension
  • Opportunity to work with a dynamic team and contribute to the growth of TV2 Consulting

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