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Technical Support Technician
3 months ago
Position Overview:
As a Field Service Technician at Smiths Detection, you will play a crucial role in ensuring the operational efficiency of our Cargo Inspection Systems. This entry-level position requires a collaborative mindset and adaptability, with a focus on sharing knowledge and supporting colleagues.
Key Responsibilities:
Your responsibilities will include:
- Completing and maintaining training and certification for all products serviced.
- Meeting service repair and preventative maintenance requirements to enhance customer satisfaction.
- Responding to customer needs in alignment with contractual obligations.
- Installing, repairing, and maintaining various equipment in the field, including electrical and mechanical systems.
- Providing customer training as necessary.
- Documenting all maintenance and repair activities promptly.
- Managing parts ordering and repair cycles efficiently.
- Preparing detailed reports as required.
- Ensuring tools and equipment are well-maintained and calibrated.
- Assessing performance based on field support data.
- Submitting expense reports in a timely manner.
- Offering technical support to customers and fellow service professionals.
- Maintaining clear and effective communication with all stakeholders.
- Implementing cost control measures wherever possible.
- Willingness to travel and work flexible hours as needed.
- Adhering to Smiths Detection's core values and compliance with health, safety, and environmental policies.
- Other duties as assigned.
Diversity & Inclusion:
At Smiths Detection, we value diverse perspectives and backgrounds, believing they contribute to our success. We are committed to providing equal employment opportunities to all qualified candidates.
Qualifications:
Education: An Associate's Degree or relevant trade certification in electrical, electronic, or mechanical fields, or equivalent military training is preferred.
Experience: A minimum of three years of hands-on experience in troubleshooting and repairing electrical and electronic systems is required.
Skills:
Strong communication skills and a customer-focused approach are essential. Candidates must be willing to travel on short notice.
Physical Requirements:
Ability to lift and carry up to 50 lbs, push/pull up to 200 lbs, and maneuver equipment weighing up to 1000 lbs with assistance. The role may involve working in various physical positions and environments.
Work Environment:
This position primarily involves off-site work at customer locations, including ports, airports, and other facilities, often in outdoor conditions.
