Technical Support Specialist

2 months ago

Montreal, Quebec, Canada CAE Inc Full time
About This Role

**Technical Career Track**

**Hardware Technical Support**

CAE Inc is seeking a skilled Technical Support Specialist to join our Civil Aftermarket Support group. As a key member of our team, you will be responsible for addressing technical issues and providing support to our global customers.

**Key Responsibilities:**

* Expedite and deploy technical solutions to customers on simulator
* Provide support directly to the Customer Experience Leads and clients through fault isolation and resolution of technical issues
* Collaborate with external sales representatives, customer service engineers/technicians, and Global Engineering during anomaly rectification activities
* Provide technical support of Field Service Bulletins
* Filter global hardware issues for potential in-field clearance activities
* Support of FSR/CSE/CST and Engineering during snag clearance activities
* Provide training to the customer

**Requirements:**

* DEC in electrotechnology or aviation with a minimum of 2 to 5 years of work experience
* Ability to diagnose a failure as well as the use of electronic testing equipment and advanced software diagnostic utilities
* Good working knowledge of control systems (fluid, electromechanical, pneumatic) electronics, and PLCs
* Good electro-mechanical skills
* Basic knowledge of one or more simulator system(s) (e.g. interface, visual, electro-mechanical, avionics...) an asset
* Excellent management of priorities and multiple projects
* Strong organizational and planning skills
* Ability to communicate and make yourself understood (verbally and in writing)
* Ability to build and maintain a network of contacts and references for the team's benefit
* Bilingualism (French and English)

**What We Offer:**

* A defined benefits pension plan and a group RRSP
* A period of paid leave during the Holiday season
* The opportunity to work on a variety of projects within a multidisciplinary team
* CAE is an equal-opportunity employer committed to diversity, equity, and inclusion

**About CAE Inc:**

CAE Inc is a world-class company and industry leader in support of Civil Flight Simulator technologies spanning the globe. Our teams are committed to supporting our global customers on their state-of-the-art pilot-training devices, delivering best-in-class technical support to promote availability for safe, reliable, and realistic pilot training.

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