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Ambulatory Clinics Registration Clerk

2 months ago


Vancouver, British Columbia, Canada BC Women's Hospital Full time
Job Summary

We are seeking a highly organized and detail-oriented Registration/Booking Clerk to join our team at BC Women's Hospital & Health Centre. As a key member of our ambulatory clinics team, you will be responsible for scheduling and booking patient appointments, managing patient demographics, and performing various administrative tasks.

Key Responsibilities
  • Schedule and book patient appointments using a computerized scheduling system, ensuring accurate and timely communication with patients and clinicians.
  • Receive and register patients, ensuring accurate and complete demographic information and following up with patients as necessary.
  • Perform referral functions, including data entry, paperwork processing, and scheduling new referrals based on established criteria.
  • Provide exceptional customer service, responding to inquiries and requests for information, and maintaining a positive and professional demeanor.
  • Assemble and maintain client charts, utilizing established procedures and filing documentation accurately.
  • Maintain accurate records, including data entry, log sheets, and patient statistics, and follow up with team members as necessary.
  • Prepare and distribute various materials, including correspondence, reports, and notices, using computerized word processing and spreadsheet software.
  • Provide clerical support to the department, including booking meetings, filing, and ordering office supplies.
  • Prepare and submit expense claims, ensuring accurate coding and authorization.
Requirements
  • Grade 12, plus two (2) years' recent experience, or an equivalent combination of education, training, and experience.
  • Ability to keyboard 45 w.p.m.
  • Knowledge of medical terminology.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Ability to organize work.
  • Ability to operate related equipment.
  • Physical ability to carry out the duties of the position.
What We Offer

As a valued member of our team, you will enjoy a comprehensive benefits package, including a municipal pension plan, psychological health & safety programs, and holistic wellness resources. You will also have access to professional development opportunities, including in-house training programs and courses.

BC Women's Hospital & Health Centre is committed to equity in our hiring and employment practices. We welcome applications from all people, particularly those belonging to historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.