Technical Support Specialist

10 hours ago

Mississauga, Ontario, Canada Pi-squared Consulting Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Specialist to join our team at Pi-squared Consulting. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems, software, and hardware. Your expertise will be essential in resolving technical issues, providing training and guidance to users, and maintaining a problems and solutions log for use by other technical support analysts.", "h2": "Key Responsibilities", "ul": [{"li": "Provide technical support to users via phone, email, or in-person"}, {"li": "Troubleshoot and resolve technical issues with computer systems, software, and hardware"}, {"li": "Provide training and guidance to users on computer systems, software, and hardware"}, {"li": "Maintain a problems and solutions log for use by other technical support analysts"}, {"li": "Collaborate with other technical support analysts to resolve complex technical issues"}], "h2": "Requirements", "ul": [{"li": "Bachelor\u2019s degree in Computer Science, Information Technology, or related field"}, {"li": "1-2 years of experience in technical support or related field"}, {"li": "Excellent communication and problem-solving skills"}, {"li": "Ability to work in a fast-paced environment and prioritize tasks effectively"}], "h2": "What We Offer", "ul": [{"li": "Competitive salary and benefits package"}, {"li": "Opportunities for professional growth and development"}, {"li": "Collaborative and dynamic work environment"}], "h2": "How to Apply", "p": "If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information]."}

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