Service Delivery Manager

19 hours ago

Kitchener, Ontario, Canada Manulife Full time
Job Description

The Manulife Administration team is seeking a highly motivated and experienced professional to join our AdminAdvantage Administration team as a Service Owner. As a key member of our team, you will be responsible for delivering exceptional client experiences and ensuring the successful implementation of benefits administration on our online platform.

Responsibilities
  • Manage end-to-end client experiences within assigned portfolios, ensuring timely and effective resolution of client issues.
  • Engage directly with clients to anticipate and respond to their needs, providing options and resolutions that meet their expectations.
  • Collaborate with internal stakeholders to resolve client issues and provide proactive counsel, ensuring seamless communication and coordination.
  • Own the implementation of benefits administration on our online platform, ensuring timely and accurate delivery of services.
  • Participate in internal and external implementation and re-enrolment project meetings, providing expert guidance and support.
  • Act as a project manager, owning re-enrolment projects and ensuring successful delivery.
  • Attend training sessions to stay current with system and product enhancements, process changes, and improvements.
  • Assist in the development and management of procedures, ensuring compliance and best practices.
  • Serve as the primary point of contact for escalated requests from internal and external customers, providing timely and effective resolution.
  • Identify client needs, issues, and perceptions, developing action plans to ensure a positive client and member experience.
Requirements
  • Experience managing a dedicated portfolio of clients/customers in a fast-paced environment.
  • Demonstrated ability to apply technical industry knowledge to day-to-day issues and adapt to technology.
  • Strong analytical/problem-solving skills, with the ability to multi-task and work in a high-volume, deadline-oriented environment.
  • Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset.
  • Ability to learn quickly, pick up new ideas, concepts, technologies, and tools easily.
  • Dedication to continuous improvement, including digitization, innovation, and automation.
  • Accountability, with a focus on making it happen, owning it, and finding solutions.
  • Strong communication skills, with the ability to articulate business needs between technical and non-technical resources.
  • Resilience, adaptability, and the ability to lead others through change.
  • Proven ability to collaborate and influence with various stakeholders, maintaining composure and best-self during challenging times or interactions.
  • Strong judgement in balancing business risk with delivering on results.
  • Strong Office 365 skills.
What We Offer
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
Our Commitment to You
  • A values-first culture, where we lead with our values every day and bring them to life together.
  • Boundless opportunity, where we create opportunities to learn and grow at every stage of your career.
  • Boundless opportunity, where we invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion, where we foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship, where we build a business that benefits all stakeholders and has a positive social and environmental impact.

  • Waste Management and Delivery Services

    1 week ago

    Kitchener, Ontario, Canada shabanz] Full time

    About Shabanz Waste Management ServicesWe are a reputable waste management company offering reliable garbage removal and item delivery solutions to individuals and businesses within and outside town.Our ServicesGarbage removal and disposalItem delivery and transportationWhy Choose UsExperienced team with a strong focus on customer satisfactionModern and...

  • Service Delivery Manager

    20 hours ago

    Kitchener, Ontario, Canada Manulife Full time

    Job DescriptionThe Manulife Administration team is seeking a highly motivated and experienced professional to join our AdminAdvantage Administration team as a Service Owner. As a key member of our team, you will be responsible for delivering exceptional client experiences and ensuring the successful implementation of benefits administration on our online...

  • Service Delivery Manager

    22 hours ago

    Kitchener, Ontario, Canada Manulife Full time

    Job DescriptionThe Manulife Administration team is seeking a highly motivated and experienced professional to join our AdminAdvantage Administration team as a Service Owner. As a key member of our team, you will be responsible for delivering exceptional client experiences and ensuring the successful implementation of benefits administration on our online...

  • Service Delivery Manager

    20 hours ago

    Kitchener, Ontario, Canada Manulife Full time

    Job DescriptionThe Manulife Administration team is seeking a highly motivated and experienced professional to join our AdminAdvantage Administration team as a Service Owner. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving business results.Key ResponsibilitiesManage a dedicated portfolio of...

  • Service Delivery Manager

    18 hours ago

    Kitchener, Ontario, Canada Manulife Full time

    Job DescriptionThe Manulife Administration team is seeking a highly motivated and experienced professional to join our AdminAdvantage Administration team as a Service Owner. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving business results.Key ResponsibilitiesManage a dedicated portfolio of...

  • Food Service Team Lead

    3 hours ago

    Kitchener, Ontario, Canada Zoomax Delivery Services inc Full time

    {"h2": "Job Summary", "p": "We are seeking a highly skilled Food Service Supervisor to join our team at Zoomax Delivery Services inc. As a key member of our food service team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and high-quality food. If you have a passion for...

  • Senior Project Manager

    1 week ago

    Kitchener, Ontario, Canada Johnson Service Group Full time

    Job DescriptionJohnson Service Group (JSG) is seeking a highly skilled Senior Project Manager to lead the delivery of B2B Cloud Services. As a key member of our team, you will be responsible for managing complex projects, building strong client relationships, and driving business growth.Main Responsibilities:Project Management: Develop and implement project...

  • Senior Project Manager

    7 days ago

    Kitchener, Ontario, Canada Johnson Service Group Full time

    Job DescriptionJohnson Service Group (JSG) is seeking a highly skilled Senior Project Manager to lead the delivery of B2B Cloud Services. As a key member of our team, you will be responsible for managing complex projects, building strong client relationships, and driving business growth.Main Responsibilities:Project Management: Develop and implement project...

  • Delivery Operations Manager

    1 week ago

    Kitchener, Ontario, Canada Wireframe Solutions Full time

    About the RoleWe are seeking a highly skilled Technical Project Manager to join our team at Wireframe Solutions. As a key member of our delivery team, you will be responsible for planning and controlling budget and expenditures, establishing and implementing policies and procedures for information systems, and authorizing the development of specifications...

  • Service Delivery Manager

    5 days ago

    Kitchener, Ontario, Canada Tesla Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Associate Service Manager at Tesla. As a key member of our service center team, you will be responsible for driving exceptional results in customer service and operational efficiency.Key ResponsibilitiesCustomer Service Excellence: Exceed customer expectations...

  • Service Delivery Manager

    6 days ago

    Kitchener, Ontario, Canada Tesla Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Associate Service Manager at Tesla. As a key member of our service center team, you will be responsible for driving exceptional results in customer service and operational efficiency.Key ResponsibilitiesCustomer Service Excellence: Exceed customer expectations...

  • Service Delivery Manager

    5 days ago

    Kitchener, Ontario, Canada Tesla Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Associate Service Manager at Tesla. As a key member of our service center team, you will be responsible for driving exceptional results in customer service and operational efficiency.Key ResponsibilitiesCustomer Service Excellence: Exceed customer expectations...

  • Service Delivery Manager

    2 days ago

    Kitchener, Ontario, Canada Tesla Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Associate Service Manager at Tesla. As a key member of our service center operations team, you will be responsible for driving exceptional results in customer service and operational efficiency.Key ResponsibilitiesCustomer Service Excellence: Exceed customer...

  • Service Delivery Manager

    2 days ago

    Kitchener, Ontario, Canada Tesla Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Associate Service Manager at Tesla. As a key member of our service center operations team, you will be responsible for driving exceptional results in customer service and operational efficiency.Key ResponsibilitiesCustomer Service Excellence: Exceed customer...

  • Delivery Manager Lead

    5 days ago

    Kitchener, Ontario, Canada Currys Group Full time

    About the RoleWe are seeking an experienced Delivery Manager Lead to join our Technology team at Currys Group. As a key member of our organization, you will be responsible for delivering high-value, complex initiatives across all areas of technology.Key ResponsibilitiesDelivery Strategy and Planning: Define and implement the delivery strategy, approach, and...

  • Delivery Manager Lead

    5 days ago

    Kitchener, Ontario, Canada Currys Group Full time

    About the RoleWe are seeking an experienced Delivery Manager Lead to join our Technology team at Currys Group. As a key member of our organization, you will be responsible for delivering high-value, complex initiatives across all areas of technology.Key ResponsibilitiesDelivery Strategy and Planning: Define and implement the delivery strategy, approach, and...

  • Lead Delivery Manager

    3 days ago

    Kitchener, Ontario, Canada Currys Group Full time

    About the RoleWe are seeking an experienced Lead Delivery Manager to join our Technology team at Currys Group. As a key member of our team, you will be responsible for delivering high-value, complex technology initiatives across all areas of our business.Key ResponsibilitiesLead and Manage Technology InitiativesLead and manage the delivery of multiple...

  • Lead Delivery Manager

    3 days ago

    Kitchener, Ontario, Canada Currys Group Full time

    About the RoleWe are seeking an experienced Lead Delivery Manager to join our Technology team at Currys Group. As a key member of our team, you will be responsible for delivering high-value, complex technology initiatives across all areas of our business.Key ResponsibilitiesLead and Manage Technology InitiativesLead and manage the delivery of multiple...

  • Sustainability Services Coordinator

    4 weeks ago

    Kitchener, Ontario, Canada BEST Service Pros Full time

    Why Choose BEST Service Pros? Attractive compensation and comprehensive benefits packages A supportive company culture, featuring educational grants and regular team-building events Recognition and appreciation initiatives for employees Opportunities for professional growth, hands-on training, and skill enhancement within a rapidly expanding...

  • Senior Project Manager

    1 week ago

    Kitchener, Ontario, Canada JSG (Johnson Service Group, Inc.) Full time

    Job DescriptionJSG (Johnson Service Group, Inc.) is seeking a highly skilled Senior Project Manager to lead the delivery of B2B Cloud Services. This contract role requires a seasoned professional with a strong track record of success in managing large-scale, complex projects.Main ResponsibilitiesProject Management: Develop and implement a structured project...