Service Delivery Manager
2 months ago
The Manulife Administration team is seeking a highly motivated and experienced professional to join our AdminAdvantage Administration team as a Service Owner. As a key member of our team, you will be responsible for delivering exceptional client experiences and ensuring the successful implementation of benefits administration on our online platform.
Responsibilities- Manage end-to-end client experiences within assigned portfolios, ensuring timely and effective resolution of client issues.
- Engage directly with clients to anticipate and respond to their needs, providing options and resolutions that meet their expectations.
- Collaborate with internal stakeholders to resolve client issues and provide proactive counsel, ensuring seamless communication and coordination.
- Own the implementation of client benefits administration on our online platform, ensuring timely and accurate delivery of services.
- Participate in internal and external implementation and re-enrolment project meetings, providing expert guidance and support.
- Act as a project manager, taking ownership of re-enrolment projects and ensuring successful delivery.
- Attend training sessions to stay current with system and product enhancements, process changes, and improvements.
- Assist in the development and management of procedures, ensuring compliance with regulatory requirements and internal policies.
- Serve as the primary point of contact for escalated requests from internal and external customers, providing timely and effective resolution.
- Identify client needs, issues, and perceptions, developing action plans to ensure a positive client and member experience.
- Experience managing a dedicated portfolio of clients/customers in a fast-paced environment.
- Demonstrated ability to apply technical industry knowledge to day-to-day issues and adapt to technology.
- Strong analytical/problem-solving skills, with the ability to multi-task and work in a high-volume, deadline-oriented environment.
- Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset.
- Ability to learn quickly, pick up new ideas, concepts, technologies, and tools easily.
- Dedication to continuous improvement, including digitization, innovation, and automation.
- Accountability, with a focus on making it happen, owning it, and finding solutions.
- Strong communication skills, with the ability to articulate business needs between technical and non-technical resources.
- Resilience, adaptability, and the ability to lead others through change.
- Proven ability to collaborate and influence with various stakeholders, maintaining composure and best-self during challenging times or interactions.
- Strong judgement in balancing business risk with delivering on results.
- Strong Office 365 skills.
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- A values-first culture, where we lead with our values every day and bring them to life together.
- Boundless opportunity, where we create opportunities to learn and grow at every stage of your career.
- Boundless opportunity, where we invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion, where we foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship, where we build a business that benefits all stakeholders and has a positive social and environmental impact.
-
Food Service Manager
1 month ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Zoomax Delivery Services inc.Job Summary:The Food Service Supervisor will be responsible for overseeing the daily operations of our food service establishment, ensuring that food and service meet quality control standards. This...
-
Food Service Manager
1 month ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Zoomax Delivery Services inc.Job Summary:The Food Service Supervisor will be responsible for overseeing the daily operations of our food service establishment, ensuring that food and service meet quality control standards. This...
-
Food Service Manager
4 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Zoomax Delivery Services inc.Job Summary:The Food Service Supervisor will be responsible for overseeing the daily operations of our food service establishment, ensuring that food and service meet quality control standards. This...
-
Food Service Manager
4 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Zoomax Delivery Services inc.Job Summary:The Food Service Supervisor will be responsible for overseeing the daily operations of our food service establishment, ensuring that food and service meet quality control standards. This...
-
Food Service Manager
4 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full time{"h2": "Job Title: Food Service Supervisor", "p": "We are seeking a highly skilled Food Service Supervisor to join our team at Zoomax Delivery Services inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality food...
-
Food Service Manager
4 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full time{"h2": "Job Title: Food Service Supervisor", "p": "We are seeking a highly skilled Food Service Supervisor to join our team at Zoomax Delivery Services inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality food...
-
Service Delivery Manager
2 months ago
Kitchener, Ontario, Canada Manulife Full timeJob DescriptionThe Manulife Administration team is seeking a highly motivated and experienced professional to join our AdminAdvantage Administration team as a Service Owner. As a key member of our team, you will be responsible for delivering exceptional client experiences and ensuring the successful implementation of benefits administration on our online...
-
Service Delivery Manager
2 months ago
Kitchener, Ontario, Canada Manulife Full timeJob DescriptionThe Manulife Administration team is seeking a highly motivated and experienced professional to join our AdminAdvantage Administration team as a Service Owner. As a key member of our team, you will be responsible for delivering exceptional client experiences and ensuring the successful implementation of benefits administration on our online...
-
Food Service Team Lead
4 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Zoomax Delivery Services inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality...
-
Food Service Team Lead
4 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Zoomax Delivery Services inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality...
-
Food Service Team Lead
4 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Food Service Supervisor to join our team at Zoomax Delivery Services inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that food and service meet quality control standards, and providing exceptional customer...
-
Service Delivery Manager
2 months ago
Kitchener, Ontario, Canada Manulife Full timeJob DescriptionThe Manulife Administration team is seeking a highly motivated and experienced professional to join our AdminAdvantage Administration team as a Service Owner. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving business results.Key ResponsibilitiesManage a dedicated portfolio of...
-
Service Delivery Manager
2 months ago
Kitchener, Ontario, Canada Manulife Full timeJob DescriptionThe Manulife Administration team is seeking a highly motivated and experienced professional to join our AdminAdvantage Administration team as a Service Owner. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving business results.Key ResponsibilitiesManage a dedicated portfolio of...
-
Food Service Team Lead
4 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Zoomax Delivery Services inc.Job Summary:The Food Service Supervisor will be responsible for overseeing the daily operations of our food service establishment, ensuring that food and service meet quality control standards, and...
-
Food Service Team Lead
4 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Zoomax Delivery Services inc.Job Summary:The Food Service Supervisor will be responsible for overseeing the daily operations of our food service establishment, ensuring that food and service meet quality control standards, and...
-
Delivery Manager Lead
4 weeks ago
Kitchener, Ontario, Canada Currys Group Full timeLead Delivery Manager in TechnologyAt Currys Group, we're passionate about helping everyone enjoy the latest tech. As a Lead Delivery Manager in Technology, you'll play a crucial role in delivering high-value, complex initiatives across all areas of technology.Key Responsibilities:Define and implement the delivery strategy, approach, and plan, ensuring...
-
Delivery Manager Lead
4 weeks ago
Kitchener, Ontario, Canada Currys Group Full timeLead Delivery Manager in TechnologyAt Currys Group, we're passionate about helping everyone enjoy the latest tech. As a Lead Delivery Manager in Technology, you'll play a crucial role in delivering high-value, complex initiatives across all areas of technology.Key Responsibilities:Define and implement the delivery strategy, approach, and plan, ensuring...
-
Food Service Team Lead
3 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Zoomax Delivery Services inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that food and service meet quality control standards.Key...
-
Food Service Team Lead
3 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Zoomax Delivery Services inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that food and service meet quality control standards.Key...
-
Food Service Team Lead
4 weeks ago
Kitchener, Ontario, Canada Zoomax Delivery Services inc Full timeJob Title: Food Service SupervisorWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Zoomax Delivery Services inc. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality...