Resource Coordination Specialist
4 weeks ago
Overview of Paladin Security Group Ltd: Committed to enhancing safety and fostering a friendly environment through our core values of CARE.
Are you equipped with exceptional customer service abilities and a genuine desire to assist others? Can you remain composed and effectively manage challenging situations? Your extensive experience and dedication to excellence position you as a prime candidate for our organization. At Paladin, we prioritize hiring top talent and nurturing their growth within the company. We value diversity, high-quality service, and a positive workplace culture.
Position: Portfolio Resource Coordinator
Status: Full-Time
Working Hours: Monday to Friday, with potential for overtime or on-call duties.
Job OverviewReporting to the Client Service Manager, this pivotal role focuses on resource management and strategic scheduling tailored to the Client Service Manager's portfolio. This position collaborates closely with Paladin's Client Service Managers to proactively fulfill resource requirements, address open shifts, and minimize overtime through strategic initiatives, while also supporting our security personnel by efficiently processing online ticket submissions.
Key Responsibilities:- Identify open shifts and collaborate with the Client Service team to ensure comprehensive schedules that meet contractual commitments.
- Disseminate existing schedules using Paladin's scheduling software to keep Security Officers informed of their schedules well in advance.
- Engage in a dynamic team environment, working alongside various operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management, and the Operations Centre.
- Address cancellations and openings in the daily schedule promptly.
- Coordinate with designated Client Service Managers to ensure their staffing requirements are met proactively.
- Continuously develop knowledge of Paladin's contractual obligations for assigned portfolios, including site visits and ongoing training.
- Play a significant role in Paladin's deployment process.
- Conduct interviews and phone screenings for prospective applicants.
- Ensure weekly billing accuracy and compliance.
- Utilize Paladin's TEAM software for precise scheduling, billing, and payroll management.
- Demonstrated ability to cultivate and maintain strong working relationships internally and externally.
- Strong leadership, organizational, and facilitation capabilities.
- Strategic mindset.
- Excellent written and verbal communication skills.
- Robust customer service and multitasking abilities.
- Innovative approach to achieving success.
- Capacity to meet tight deadlines with flexible time management.
- Proficient in computer usage, with a willingness to learn Paladin's Enterprise software.
- Experience in scheduling, administration, or security supervision is advantageous.
- Willingness to work flexible hours.
Note: This job description is not exhaustive. Employees may undertake additional related duties as required to meet the organization's ongoing needs.
Additional Information / BenefitsPaladin Security values a diverse workforce and is dedicated to fostering a culture of respect, inclusion, and diversity. We are committed to providing accommodations for individuals with disabilities throughout the interview process and during employment. If you require accommodations, please inform us, and we will work with you to address your needs. We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.
Benefits: Medical Insurance, Life Insurance, Dental Insurance
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