Resource Coordination Specialist

4 weeks ago

Ontario, Oregon, Canada Paladin Security Group Ltd Full time

Overview of Paladin Security Group Ltd: Committed to enhancing safety and friendliness in our communities.

Are you equipped with exceptional customer service abilities and a genuine desire to assist others? Can you remain composed in challenging situations and effectively resolve conflicts? Your extensive experience, combined with a strong sense of responsibility and dedication to excellence, positions you as a valuable addition to our organization. At Paladin, we pride ourselves on our team; we attract top talent because we prioritize quality hiring. We advocate for internal advancement, respect individual differences, deliver outstanding service, and foster a fun work environment.

Position: Portfolio Resource Coordinator

Status: Full-Time

Work Schedule: Monday to Friday with potential for overtime or on-call duties.

Job Responsibilities

Reporting to the Client Service Manager, this pivotal role focuses on resource management and strategic scheduling tailored to the Client Service Manager's portfolio. The individual will collaborate closely with Paladin's Client Service Managers to proactively identify resource requirements, fill vacant shifts, and minimize overtime through strategic measures, while also assisting our security personnel by efficiently processing online ticket requests.

Key Duties:
  • Identify open shifts and collaborate with the Client Service team to ensure complete schedules that meet contractual commitments.
  • Disseminate existing schedules using Paladin's scheduling software to keep Security Officers informed of their upcoming shifts.
  • Engage with a dynamic team, including Site Supervisors, Security Officers, CSMs, Senior Management, and the Operations Centre.
  • Address cancellations and openings in the daily roster.
  • Work with designated Client Service Managers to fulfill their staffing requirements proactively.
  • Continuously develop knowledge of Paladin's contractual obligations for assigned portfolios through site visits, training, and close collaboration with management.
  • Play a significant role in Paladin's deployment processes.
  • Conduct interviews and phone screenings for potential candidates.
  • Ensure weekly billing accuracy and compliance.
  • Utilize Paladin's TEAM software for precise scheduling, billing, and payroll management.
Qualifications:
  • Demonstrated ability to cultivate and maintain strong professional relationships.
  • Exceptional leadership, organizational, and facilitation skills.
  • Strategic mindset.
  • Outstanding written and verbal communication skills.
  • Strong customer service orientation and multitasking capabilities.
  • Innovative approach to achieving success.
  • Ability to meet tight deadlines with flexible time management.
  • Proficient in computer usage, with a willingness to learn Paladin's Enterprise software.
  • Experience in scheduling, administration, or security supervision is advantageous.
  • Willingness to work flexible hours.

Note: This job description is not exhaustive. Employees may undertake additional related tasks as needed to support the organization's ongoing requirements.

Additional Information / Benefits

Paladin Security values a diverse workforce and is dedicated to fostering a culture of respect, inclusion, and diversity. We are committed to providing accommodations for individuals with disabilities throughout the interview process and during employment. If you require accommodations, please inform us, and we will collaborate to meet your needs. We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

Benefits: Medical Insurance, Life Insurance, Dental Insurance

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