Resource Coordination Specialist
4 weeks ago
Position: Portfolio Resource Coordinator
Location: Thunder Bay, Ontario
Employment Type: Full-Time
Working Hours: Monday to Friday with potential for overtime or on-call duties
Job OverviewReporting to the Client Service Manager, the Portfolio Resource Coordinator plays a vital role in the effective coordination of resources and strategic scheduling tailored to the Client Service Manager's portfolio. This position collaborates closely with Client Service Managers to proactively manage resource requirements, fill vacant shifts, and minimize overtime through strategic initiatives, while also assisting security personnel by efficiently processing online ticket submissions.
Key Responsibilities:- Identify open shifts and collaborate with the Client Service group to ensure comprehensive schedules that meet contractual commitments.
- Disseminate existing schedules via Paladin scheduling software to ensure security personnel are informed of their schedules well in advance.
- Engage with a dynamic team comprising various operational stakeholders, including Site Supervisors, Security Officers, Client Service Managers, Senior Management, and the Operations Centre.
- Address cancellations and fill openings in the daily schedule.
- Coordinate with designated Client Service Managers to ensure their staffing requirements are met proactively.
- Continuously develop knowledge of Paladin's contractual obligations for assigned portfolios, which includes site visits, ongoing training, and fostering strong relationships with management.
- Play a significant role in the deployment process within Paladin.
- Conduct interviews and phone screenings with potential candidates.
- Ensure weekly billing accuracy and compliance.
- Utilize Paladin's TEAM software for precise and timely scheduling, billing, and payroll management.
- Demonstrated ability to cultivate and maintain robust working relationships both internally and externally.
- Strong leadership, organizational, and facilitation capabilities.
- Strategic mindset.
- Exceptional written and verbal communication skills.
- Strong customer service orientation and multitasking abilities.
- Innovative thinking to develop new and effective methods for success.
- Ability to adhere to strict deadlines and flexibility in time management.
- Proficient in computer usage, with a willingness to learn Paladin's Enterprise software.
- Experience in scheduling, administration, or security supervision is advantageous.
- Willingness to work flexible hours.
Note: This job description is not exhaustive. Employees may undertake other related duties as necessary to meet the organization's ongoing needs.
Company CommitmentPaladin Security is dedicated to fostering a workplace culture that values respect, inclusion, and diversity. We are committed to providing accommodations for individuals with disabilities throughout the interview process and during employment. If you require accommodations, please inform us, and we will work to meet your needs. We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.
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