Home Support Team Lead

1 month ago

Toronto, Ontario, Canada Spectrum Health Care Full time
Job Title: Home Support Supervisor

At Spectrum Health Care, we are seeking a highly skilled and experienced Home Support Supervisor to join our team. As a key member of our community nursing team, you will be responsible for leading a team of Personal Support Workers to provide high-quality personal care to patients in their homes.

Key Responsibilities:
  • Lead a team of Personal Support Workers to provide qualified personal care to patients in a home setting
  • Travel to patient's homes in community and facility settings to provide care and support
  • Work collaboratively with multidisciplinary teams in community and facility settings to ensure seamless care delivery
  • Assess patient needs and develop individualized care plans to achieve optimal outcomes
  • Manage staff performance, conduct performance appraisals, and implement progressive disciplinary action as needed
  • Monitor patient and employee feedback, and maintain awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates
  • Ensure timely documentation of patient concerns and complaints, and address them in a professional and respectful manner
  • Promote Spectrum Health Care through participation in local healthcare or business committees, and community events
  • Participate in ongoing internal and external continuing education to enhance personal and professional development
Qualifications:
  • Current registration with the Colleges of Nurses of Ontario in good standing (RN (Registered Nurse) or RPN (Registered Practical Nurse)
  • Minimum three (3) years' experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting
  • Exceptional interpersonal skills and ability to handle difficult situations in a professional and objective manner
  • Ability to write reports and communicate effectively in writing and verbally
  • Excellent English verbal and written communication skills (Additional language skills considered an asset)
  • Solid knowledge of the principles, practices, and methods of community nursing and service delivery to patients, as well as program development, implementation, and evaluation
  • Valid driver's license and access to a reliable vehicle
  • Basic proficiency in Microsoft Word, Excel, and ability to learn proprietary software

Spectrum Health Care is committed to fostering a culture of diversity, equity, and inclusion within our organization. We strive to attract, engage, and develop a workforce that reflects the diverse communities we serve.

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