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Client Relationship Manager

2 months ago

Ottawa, Ontario, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the Opportunity?

As a key member of our team at RBC, you will be responsible for delivering exceptional customer service and building strong relationships with clients. You will champion the RBC brand and drive business growth by identifying sales and referral opportunities, and by providing personalized advice and solutions to meet the unique needs of our clients.

Key Responsibilities:

  • Proactively engage with clients to understand their financial needs and provide tailored solutions
  • Focus on education and demonstration, leveraging technology to deliver a memorable client experience and drive business growth
  • Contribute to team results by identifying opportunities to offer additional advice, introduce clients to RBC partners, or personally fulfill client solutions
  • Proactively take ownership of resolving and preventing client banking problems
  • Cultivate and maintain relationships with partners to work as one RBC team
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Requirements:

  • Demonstrated passion for delivering exceptional customer service and building strong relationships with clients
  • Drive and self-motivation, as well as excellent communication skills and emotional intelligence
  • Digital literacy across a broad range of devices
  • Personal flexibility to work in a fast-paced environment
  • Eagerness to learn and determination to succeed
  • Confidence and ability to learn financial concepts and willingness to obtain relevant certifications

What We Offer:

  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills:

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details:

Employment Type:

Part time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Casual

Pay Type:

Salaried

Inclusion and Equal Opportunity Employment:

At RBC, we are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.