Customer Service Representative
2 days ago
About Us
Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to over 300,000 customers across North America, serving various industries. Our comprehensive uniform solution includes design, manufacturing, laundering, and delivery, ensuring a professional image for our clients.
Why Choose Us?
- Job stability: We've been employing people for over 95 years
- Competitive pay rate + commission
- Great benefits and employee assistance program
- Retirement Savings Plan
- Ongoing training and mentoring
- Great teammates and collaborative work environment
- Career growth opportunities
The Role
We're seeking a driven Customer Service Representative to deliver exceptional service and manage accounts for our valued clients. This role involves a dynamic blend of physical work, driving, delivery, and customer service.
Key Responsibilities
- Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base
- Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues
- Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure
- Employ safe lifting techniques, prioritizing the secure movement of goods
- Drive truck safely to designated customer locations, executing deliveries efficiently
Customer Service and Sales
- Secure electronic signatures for invoices and collect necessary payments
- Foster consistent communication with key customer contacts, building rapport and adding value during each delivery
- Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely
- Consult with customers on additional product options, involving the manager for complex opportunities
- Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products
Requirements
- High School Diploma
- Valid driver's license with a clean driving record (Driver's Abstract required)
- Experience in physically demanding roles with heavy lifting
- Proven experience in customer service, sales, and delivery services
- Punctual work attendance
- Customer-focused and detail-oriented attributes
- Excellent communication and interpersonal skills
- Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs.
Preferred Previous Experience: Driver, Delivery Driver, Route Service
Location: Lethbridge, AB
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