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Healthcare Administrative Coordinator
3 months ago
At Southlake Regional Health Centre, we are dedicated to providing an extensive array of healthcare services to the communities we serve. Our specialized regional programs encompass Cancer Care and Cardiac Care, catering to a diverse population across the northern Greater Toronto Area and into Simcoe-Muskoka.
Our workforce, comprising nearly 6,000 staff members, physicians, volunteers, students, and Patient and Family Advisors, is devoted to fostering an environment where exceptional experiences are paramount. We take pride in our commitment to quality and patient safety, having achieved the esteemed Exemplary Standing from Accreditation Canada.
Position Overview
The Healthcare Administrative Coordinator plays a vital role within our team, collaborating closely with all healthcare professionals in the department. This position is accountable for managing reception duties, scheduling patient appointments, performing word processing tasks, and executing various clerical responsibilities, all while reporting to the Department Manager. The individual in this role exemplifies the core competencies of our organization.
Key Responsibilities
The Healthcare Administrative Coordinator operates under the guidance of nursing staff and physicians to facilitate patient appointments and carry out clerical tasks. This role also includes reception duties, requiring effective communication with patients both over the phone and in person.
Essential Skills & Qualifications
• A minimum of one (1) year of clerical experience in an acute care healthcare setting is required.
• Proven reliability in attendance is essential.
• Demonstrated proficiency in utilizing medical electronic health record systems is necessary.
• Current experience with computerized provider/physician order entry (CPOE) is advantageous.
• Proficiency in Microsoft Office applications is preferred.
• Strong problem-solving abilities are essential.
• A willingness to learn and innovate is expected.
• A commitment to exceptional customer service and teamwork is crucial.
• Analytical skills related to hospital operations are important.
• Effective organizational and prioritization skills are required.
• Strong interpersonal and conflict resolution skills are necessary.
• Excellent teamwork capabilities are essential.
Educational Requirements
• Completion of Grade 12 is mandatory.
• A Medical Terminology Certificate is required.
• A Diploma in Medical Office Administration or relevant post-secondary diploma from an accredited institution is preferred.
