Sales and Account Manager

2 weeks ago

Toronto, Ontario, Canada Paramount Commerce Full time

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide.

We are seeking a Sales and Account Manager to join our growing Sales and Account Management team.

Key Responsibilities:

Merchant Relationship Management

  • Serve as the primary point of contact for merchants, developing trusted advisor relationships and proactively managing merchant satisfaction.
  • Address merchant service requests, handle escalations, and ensure proper feedback channels are provided for issue resolution.
  • Conduct regular business reviews to ensure merchants are satisfied with our products and services, and identify areas for improvement.

Business Growth and Development

  • Identify and pursue new business opportunities to support company growth and assist with the implementation of account plans to drive growth within existing merchant accounts.
  • Manage up-selling and cross-selling efforts, identifying ways to introduce additional products or functionalities to existing merchants.
  • Monitor and analyze merchant performance to discover growth opportunities and areas for improvement.

Product Knowledge and Sales Support

  • Understand our product offerings thoroughly to effectively assist merchants and provide outstanding sales support to the sales teams and prospective merchants.

Collaboration with Internal Teams

  • Work closely with Customer Support, Operations, Integration, and Finance teams to ensure successful account management and implementation of account plans.
  • Assist with underwriting and onboarding activities for new merchants.

Process Management and Documentation

  • Manage merchant projects such as Know Your Customer (KYC) exercises, and maintain workflow and process documentation.
  • Update and maintain merchant contact information in the CRM system to ensure accurate records.

Requirements:

  • Minimum of 5 years of relevant experience within e-commerce/B2B Sales.
  • Experience in technical sales would be considered an asset.
  • Well-developed planning and analytical skills.
  • Detail oriented and organized.
  • A positive, energetic can-do attitude.
  • Team player with a collaborative approach.
  • An effective communicator, both spoken and written.
  • Ability to work independently and solve problems with minimal direction.
  • Ability to manage your time effectively and adapt quickly to changing priorities.
  • Ability to manage multiple projects.
  • Excellent listening, negotiation, and presentation skills.
  • Results driven and take initiative.
  • Proficient in Excel.
  • Ability to travel in North America.

We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments.

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