Technical Service Manager

5 days ago

Calgary, Alberta, Canada AB-Polymerchemie GmbH Full time
Job Title: Technical Service Manager

FMC Corporation is a global leader in agricultural sciences, dedicated to helping growers produce food, feed, fiber, and fuel for a growing world population. As a Technical Service Manager, you will play a critical role in supporting our customers and driving business growth.

Key Responsibilities:
  • Develop and maintain strong technical knowledge of commercial and new chemistries impacting the business.
  • Build and maintain relationships with key influencers, such as independent agronomists, retail agronomists, and research agronomists, to ensure they are prepared to recommend FMC products.
  • Develop and execute support activities aligned with key initiatives and objectives.
  • Work with Product Development teams to ensure testing programs are aligned with market trends and that the Technical Service Manager is well-educated regarding development projects.
  • Manage technical expenses, service to sales dollars, and product demo budget consistent with key regional initiatives.
  • Provide technical product training and guidance on complaint handling.
  • Develop and implement influence plans aligned with regional sales and marketing objectives.
  • Develop training modules and lead technical consulting and training to internal and external groups.
  • Provide necessary proof of validation for label updates or amendments and assist the regulatory department.
  • Produce sales tools, such as newsletters, recommendation sheets, and other sales collateral material.
  • Review, comment, and approve technical, sales, marketing, and advertising communications.
Requirements:
  • 5-10 years of experience in technical support, selling chemical crop protection, seed, or agronomy services.
  • Certified Crop Advisor/PAG or equivalent certification required or obtained within the first 12 months of employment.
  • Excellent speaking, writing, and computer skills.
  • Ability to design protocols and research projects that demonstrate the features and benefits of agronomy inputs.
  • Proven ability to transfer technically complex information to an audience with limited technical expertise.
  • Ability to operate effectively under pressure, navigate contentious situations, and resolve conflict.
  • Ability to build and sustain strong business relationships with customers and teammates.
Location:

Central Alberta

FMC is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees can thrive. We celebrate diversity and inclusion and welcome applications from qualified candidates.

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