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Technical Service Manager

2 months ago

Calgary, Alberta, Canada FMC Corporation Full time

About the Role

The Technical Service Manager at FMC Corporation is a key position responsible for providing technical support to the sales team and customers in the province of Alberta. This role requires strong technical knowledge of commercial and new chemistries, as well as excellent communication and interpersonal skills.

Key Responsibilities

  • Maintain and develop strong technical knowledge of commercial and new chemistries
  • Build and maintain relationships with key influencers in the territory, including independent agronomists and retail agronomists
  • Develop and execute support activities aligned with key initiatives
  • Work with Product Development teammates to ensure testing programs are aligned with market trends
  • Manage technical expense and service to sales dollars
  • Provide technical product training and guidance on complaint handling
  • Develop and implement influence plans aligned with regional sales and marketing objectives
  • Develop training modules and lead technical consulting and training to internal and external groups
  • Provide necessary proof of validation for label updates or amendments
  • Produce sales tools such as newsletters and recommendation sheets
  • Review and approve technical, sales, marketing, and advertising communications

Requirements

  • BS in Agricultural Science or related field, plus 3 years' experience in technical support and sales
  • MSc in Agricultural Science or related field, plus 1 year experience in technical support and development of agricultural products
  • Certified Crop Advisor or equivalent certification required or willingness to obtain within the first 12 months of employment

Qualifications

  • 5-10 years experience in technical support, sales, and agronomy services
  • Excellent speaking, writing, and computer skills
  • Ability to design and execute research projects and protocols
  • Proven ability to transfer complex technical information to an audience with limited technical expertise
  • Ability to operate effectively under pressure and navigate contentious situations
  • Ability to build and sustain strong business relationships with customers and teammates

About FMC Corporation

FMC Corporation is an equal opportunity employer committed to creating an inclusive workplace where all employees can thrive. We value diversity and inclusion and welcome applications from candidates of all backgrounds.