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Retail Store Supervisor

2 months ago


Aurora, Ontario, Canada SRI SAI ENTERPRISES INC. Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at SRI SAI ENTERPRISES INC. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day activities of our sales floor, ensuring that our customers receive exceptional service and that our store runs smoothly and efficiently.

Key Responsibilities
  • Assign Sales Floor Tasks: Assign sales workers to duties, ensuring that all areas of the store are adequately staffed and that customers receive prompt and courteous service.
  • Authorize Returns: Authorize the return of merchandise, ensuring that all returns are processed in accordance with our company's policies and procedures.
  • Establish Work Schedules: Establish work schedules for sales floor staff, ensuring that all shifts are adequately covered and that our customers receive consistent service.
  • Sell Merchandise: Sell merchandise to customers, ensuring that all sales are processed in accordance with our company's policies and procedures.
  • Prepare Sales Reports: Prepare reports on sales volumes, merchandising, and personnel matters, providing valuable insights to our management team.
  • Resolve Customer Issues: Resolve issues that may arise, including customer requests, complaints, and supply shortages, ensuring that all customers receive exceptional service.
  • Organize Inventory: Organize and maintain inventory, ensuring that all stock is accurately counted and that our customers receive the products they need.
  • Supervise Sales Floor Staff: Supervise and co-ordinate the activities of sales floor staff, ensuring that all tasks are completed efficiently and effectively.
Personal Qualities
  • Accuracy: Accurate and detail-oriented, with a strong focus on ensuring that all tasks are completed to a high standard.
  • Client Focus: Client-focused, with a strong commitment to providing exceptional service to our customers.
  • Efficient Interpersonal Skills: Possess efficient interpersonal skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Excellent Oral Communication: Excellent oral communication skills, with the ability to articulate complex ideas and concepts in a clear and concise manner.
  • Flexibility: Flexible, with the ability to adapt to changing circumstances and priorities.
  • Organized: Organized, with a strong focus on ensuring that all tasks are completed efficiently and effectively.
  • Reliability: Reliable, with a strong commitment to meeting deadlines and delivering results.
  • Team Player: A team player, with a strong focus on collaboration and teamwork.
  • Excellent Written Communication: Excellent written communication skills, with the ability to articulate complex ideas and concepts in a clear and concise manner.
  • Judgement: Possess sound judgement, with the ability to make informed decisions and take calculated risks.
  • Ability to Multitask: Ability to multitask, with the ability to prioritize tasks and manage multiple projects simultaneously.
Support for Diverse Groups
  • Support for Persons with Disabilities: Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
  • Support for Newcomers and Refugees: Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster, and offers mentorship programs that pair newcomers and/or refugees with experienced employees.
  • Support for Youth: Provides awareness training to employees to create a welcoming work environment for youth.
  • Support for Veterans: Provides awareness training to employees to create a welcoming work environment for Veterans.
  • Support for Indigenous People: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
  • Support for Mature Workers: Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers.
  • Support for Visible Minorities: Applies hiring policies that discourage discrimination against members of visible minorities.