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Bilingual Customer Support Specialist
3 months ago
Position Overview:
We are seeking proficient bilingual individuals fluent in French and English to deliver exceptional customer support for a leading Roadside Assistance service. This remote position offers flexible scheduling options, allowing you to work at any time of the day, including weekends. Ideal for those who are fully fluent in both languages and can provide top-notch customer service from the comfort of their home.
About the Platform:
The Arise Platform is a digital interface that connects you with remote customer service roles for renowned brands. By utilizing this platform, you can offer customer support services while enjoying the benefits of working from home, thus saving time and expenses associated with commuting.
Flexible Opportunities:
Numerous flexible roles are currently available on the platform, including this bilingual customer support position. You can begin earning income within a few weeks by assisting clients during the hours that suit you best, whether in the morning, evening, or late at night. This unique role provides ample opportunities for those interested in evening or night shifts.
Daily Responsibilities:
- Delivering bilingual support (English/French) to customers, service providers, and partners through outbound communications.
- Negotiating service rates to ensure customer satisfaction.
- Ensuring a smooth and empathetic customer experience.
- Collecting and verifying customer information accurately.
- Documenting all customer interactions, resolutions, and follow-up actions.
- Resolving customer inquiries efficiently on the first contact.
Qualifications for Success:
To thrive in this role, you must be self-driven, possess excellent problem-solving abilities, and demonstrate patience and empathy in challenging situations. Strong written, verbal, and listening communication skills are essential. It is crucial to provide knowledgeable and friendly service while effectively navigating multiple systems.
No Degree Required: This is an excellent opportunity for anyone ready to invest in their future and work independently. You can either establish your own customer support business or work as an agent for an existing service partner on the platform. Prior to starting, you will need to complete a series of assessments and a virtual certification course.
About Arise:
Arise connects home-based businesses, operated by individuals like you, with prestigious Fortune 500 clients through a virtual platform. While Arise provides the clients, you deliver the service. You have the flexibility to choose the support opportunities you wish to engage with and create your own schedule from home.
Note: This is not an employment offer but an opportunity to establish a business-to-business relationship with Arise.
