Customer Service Representative

4 weeks ago


Ottawa, Ontario, Canada Interac Corp. Full time

Customer Service Representative - Bilingual Support Specialist

At Interac Corp., we're shaping the future of the digital economy in Canada. We're looking for a skilled Customer Service Representative to join our team and provide exceptional support to our clients.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat.
  • Troubleshoot and resolve issues related to our IT Security Systems.
  • Educate clients on using our IT Security Systems.
  • Update clients on system outages or systemic issues.
  • Analyze client situations and escalate issues as needed.
  • Maintain accurate records of client interactions.
  • Collaborate with the Service Desk team to ensure seamless support.

Requirements:

  • Excellent verbal and written communication skills in English and French.
  • Availability to work 2-10PM, overnights, and weekends.
  • Eligibility to work for Interac Corp. in Canada in a full-time capacity.
  • Results-focused ability to coordinate and manage multiple priorities.
  • Ability to work effectively in a team environment.

How We Work:

We're a dynamic team that values excellence and rewards contributions. Our culture encourages creativity, problem-solving, and collaboration. We offer competitive compensation and benefits, as well as opportunities for growth and development.



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