Customer Service Representative
4 weeks ago
Customer Service Representative - Bilingual Support Specialist
At Interac Corp., we're shaping the future of the digital economy in Canada. We're looking for a skilled Customer Service Representative to join our team and provide exceptional support to our clients.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat.
- Troubleshoot and resolve issues related to our IT Security Systems.
- Educate clients on using our IT Security Systems.
- Update clients on system outages or systemic issues.
- Analyze client situations and escalate issues as needed.
- Maintain accurate records of client interactions.
- Collaborate with the Service Desk team to ensure seamless support.
Requirements:
- Excellent verbal and written communication skills in English and French.
- Availability to work 2-10PM, overnights, and weekends.
- Eligibility to work for Interac Corp. in Canada in a full-time capacity.
- Results-focused ability to coordinate and manage multiple priorities.
- Ability to work effectively in a team environment.
How We Work:
We're a dynamic team that values excellence and rewards contributions. Our culture encourages creativity, problem-solving, and collaboration. We offer competitive compensation and benefits, as well as opportunities for growth and development.
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