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Office Coordinator
2 months ago
Key Responsibilities:
* Client Care & Intake Management: Monitor intake emails, manage client queries, and assist with onboarding new clients.
* Scheduling & Payment Oversight: Ensure client appointments are booked, payments are processed, and all forms are completed for new clients.
* Social Media & Marketing Support: Create engaging social media posts on Canva 1-2 times per week.
* Referral & Retention Reports: Track therapist bookings, no-shows, and client retention rates, and report to the clinic owners.
* Screening & Onboarding: Assist with screening and onboarding new therapist candidates.
* Follow-up & Feedback: Call clients after their first session to check in and schedule follow-up sessions.
* Client/Referral Outreach: Engage with top referral sources and maintain positive relationships with key contacts.
Requirements:
* Ideal candidates will have completed or be currently pursuing an undergraduate degree in psychology, social work, or a related field.
* Strong communication and organizational skills.
* Comfortable working both in-office (Whitby) and remotely (virtual evening/weekend shifts).
* Proficient in using scheduling and CRM tools like Jane, email, and social media platforms.
* Enthusiastic about working in a dynamic mental health environment.
Why Work with Us:
* Hands-on experience in mental health administration.
* Opportunity to work closely with experienced therapists.
* Flexible work environment that allows for a mix of in-office and remote work.
* Career development opportunities with access to valuable training resources.
If you are a motivated and organized individual looking to gain experience in mental health administration, we encourage you to apply.
