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Bilingual Customer Service Representative

2 months ago


St Catharines, Ontario, Canada OneTouch Direct Full time

At OneTouch Direct, we're not just a call center - we're a seamless extension of our clients, providing top-notch contact center solutions to Fortune 500 companies. We're seeking a highly skilled Bilingual Customer Service Representative - French Canadian to join our team in Tampa.

Key Responsibilities:

  • Deliver exceptional customer service and support to our French Canadian customers via phone, email, or chat.
  • Provide accurate and timely product information, assistance, and resolution to customer inquiries.
  • Process orders, handle payments, and manage returns with precision and attention to detail.
  • Escalate complex customer issues to the appropriate departments for prompt resolution.
  • Maintain accurate customer records and update accounts as needed.

Requirements:

  • Fluency in French Canadian and English is a must.
  • Prior experience in customer service or a call center environment is a plus.
  • Excellent communication and interpersonal skills are essential.
  • Strong problem-solving abilities and attention to detail are required.
  • Ability to work in a fast-paced environment and handle multiple tasks with ease.

What We Offer:

  • Full-time position with a 40-hour workweek, Monday to Friday schedule.
  • Competitive hourly base salary, language premium, and supplemental benefits.
  • Extensive paid training and a diverse, welcoming company culture.
  • Referral program with up to $2,000 per referral.
  • Great starting pay of $21.05 per hour, with opportunities for growth and advancement.