Customer Service Representative

4 weeks ago

Williams Lake, British Columbia, Canada BC LTD (Awesome cuts) Full time
Job Title: Customer Service Agent

BC LTD (Awesome Cuts) is seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and ensuring their satisfaction with our services.

Key Responsibilities:
  • Initiate and maintain contact with clients to understand their needs and preferences.
  • Address customer complaints and concerns in a professional and timely manner.
  • Provide accurate and timely information to customers regarding our services and products.
  • Arrange for refunds and credits as necessary.
  • Explain the type and cost of services offered to customers.
  • Issue receipts and other forms as required.
  • Perform general office duties, including receiving payments and selling merchandise.
  • Consult with clients after sale to provide ongoing support and ensure their satisfaction.
Requirements:
  • Punctuality and reliability are essential for this role.
  • Excellent oral and written communication skills are required to effectively interact with clients.
  • Efficient interpersonal skills and flexibility are necessary to adapt to changing situations.
  • Organized and able to multitask, with a strong attention to detail.
  • Ability to work in a team environment and demonstrate initiative and judgement.
  • Honesty and a quick learner are essential qualities for this role.
Work Environment:

This is a permanent position, working 40 hours per week in a private sector environment. The language of work is English.

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