Time and Attendance System Support Analyst

4 weeks ago

Aurora, Canada Magna International Full time
About the Role

We are seeking a skilled and detail-oriented individual to join our team as a Time and Attendance System Support Specialist. In this role, you will be responsible for providing technical support and guidance to users of the Dayforce system throughout Canada and the US. You will act as the main point of contact for all time and attendance related system issues and inquiries, ensuring timely resolution and maintaining system integrity.

Your Responsibilities
  • Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution.
  • Respond to user inquiries and tickets promptly and professionally, resolving issues in a timely manner.
  • Collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates.
  • Conduct system testing for new features, updates, and fixes, ensuring functionality and reliability.
  • Maintain accurate documentation of system processes, procedures, and issue resolutions.
  • Train end-users on system functionalities, best practices, and updates as needed.
  • Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce.
Requirements
  • Completion of a University Degree.
  • Minimum 2 years of experience in providing technical support for HR/payroll systems, preferably Ceridian Dayforce.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues effectively.
  • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
  • Proficiency in data analysis and reporting.
  • Understanding of HR, payroll and time operations and experience in employee data management.
Preferred Qualifications
  • Experience with Ceridian Dayforce is an asset.
  • Knowledge of how Workday HCM works with Dayforce is preferred.
  • Ability to prioritize workload, provide time-sensitive follow-up and resolutions in a fast-paced environment.
  • Ability to adapt to changing priorities and manage multiple tasks simultaneously.
  • Ability to manage confidential and sensitive employee information.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams, SharePoint, etc.).
About Magna

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of people every day. But we're more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it's our talented people who lead us on this journey.

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

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