Time and Attendance System Support Specialist

1 week ago

Aurora, Ontario, Canada Magna International Full time
About the Role

We are seeking a skilled and detail-oriented individual to join our team as a Time and Attendance System Support Specialist. In this role, you will be responsible for providing technical support and guidance to users of the Dayforce system throughout Canada and the US.

Key Responsibilities
  • Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution.
  • Collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates.
  • Conduct system testing for new features, updates, and fixes, ensuring functionality and reliability.
  • Maintain accurate documentation of system processes, procedures, and issue resolutions.
  • Train end-users on system functionalities, best practices, and updates as needed.
Requirements
  • Completion of a University Degree.
  • Minimum 2 years of experience in providing technical support for HR/payroll systems, preferably Ceridian Dayforce.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues effectively.
  • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
Preferred Qualifications
  • Experience with Ceridian Dayforce is an asset.
  • Knowledge of how Workday HCM works with Dayforce is preferred.
  • Ability to prioritize workload, provide time-sensitive follow-up and resolutions in a fast-paced environment.
About Magna

At Magna, we believe that a diverse workforce is critical to our success. We are proud to be an equal opportunity employer, and we hire on the basis of experience and qualifications, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

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