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Customer Support Specialist

3 months ago

Ottawa, Ontario, Canada Human Care Canada Inc. Full time
Position Overview

We are seeking a dedicated Customer Support Specialist to join our team at Human Care Canada Inc.. This role is essential in ensuring customer satisfaction and providing high-quality service.

Qualifications
  • Education: Completion of secondary school is required.
  • Experience: A minimum of 2 years of relevant experience is preferred.
Key Responsibilities
  • Resolve customer complaints and address their concerns effectively.
  • Respond to inquiries and furnish customers with accurate information.
  • Gather and analyze relevant information to evaluate client feedback and complaints, ensuring the delivery of valuable services.
Technical Skills
  • Proficient in database software.
  • Familiarity with internet applications.
  • Experience with MS Outlook and MS Windows.
Safety and Security
  • Completion of a criminal record check is mandatory.
Work Environment
  • Ability to maintain attention to detail in a fast-paced setting.
  • Capability to work under pressure and manage repetitive tasks.
Personal Attributes
  • Demonstrated punctuality and reliability.
  • Strong client-focused approach.
  • Excellent interpersonal, oral, and written communication skills.
  • Flexibility and organizational skills are essential.
  • Ability to work collaboratively as part of a team.
Screening Criteria
  • Legally authorized to work in Canada.
  • Current residency in proximity to the job location.
  • Previous experience in a similar role.
  • Possession of required certifications.
  • Highest level of education completed.
Workplace Information
  • Remote work options are available.
Benefits
  • Health Benefits: Includes dental, disability, healthcare, and vision care plans.
  • Financial Benefits: Group insurance coverage.
  • Long-term Benefits: Long-term care insurance.
  • Additional Perks: Free parking and paid time off for volunteering or personal days.
Work Details
  • Employment Type: Permanent position.
  • Language Requirement: Bilingual.
  • Working Hours: 37.5 hours per week.