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Bilingual Call Center Agent

2 months ago


London, Ontario, Canada Bill Gosling Outsourcing Full time

Unlock Your Career Potential

At Bill Gosling Outsourcing, we're committed to helping our team members grow and succeed in their careers. As a Bilingual Call Center Agent, you'll play a vital role in delivering exceptional customer service and resolving complex account issues.

About the Role

  • Provide top-notch customer service to clients in both English and French, ensuring a positive experience and resolving issues efficiently.
  • Review account status and information thoroughly to understand customer needs and provide tailored solutions.
  • Negotiate payment terms and arrangements as needed, ensuring timely resolution of customer inquiries.
  • Engage with customers through various channels, including phone, email, and other communication methods.
  • Champion company core values and promote a positive work environment.
  • Perform other duties as assigned to support the team's success.

What We Offer

  • A competitive salary starting at $21.00/hour, with potential bonus opportunities.
  • Health and dental benefits available after an initial waiting period.
  • A casual dress code and a fun, diverse work environment.
  • Full-time opportunities with various shifts, including afternoons, evenings, and weekends.
  • A hybrid work environment, with a minimum of one day per week in the office.
  • Free coffee, tea, and other refreshments in our kitchen.
  • Access to an on-site gym and rooftop patio.
  • Public transit stops conveniently located near our office.
  • Adjustable desks to promote a healthy work-life balance.

About You

  • You must be fully fluent in both French and English (written and verbal).
  • You enjoy interacting with people and providing excellent customer service.
  • You're empathetic, a good listener, and want to help others.
  • You're eager to grow and develop your career in a dynamic and supportive environment.

About Us

Bill Gosling Outsourcing provides business solutions to our clients through various services, including customer service, accounts receivable management, customer sales, contact center technology, and business process outsourcing. With over 60 years of experience in the call center industry, we have the technology and resources to help our clients achieve their goals and grow their business.