Loan Verification Specialist

2 weeks ago

London, Ontario, Canada Bill Gosling Outsourcing Full time

Bill Gosling Outsourcing is a leading provider of customer service and call center solutions for businesses across various industries. We pride ourselves on delivering exceptional service and support to our clients and their customers.

We are seeking a detail-oriented and customer-focused individual to join our team as a Loan Verification Specialist. In this role, you will be responsible for verifying loan applications, ensuring accuracy of information, and providing outstanding customer service to applicants throughout the verification process.

Responsibilities

  • Verify loan application information provided by applicants through inbound and outbound calls.
  • Conduct thorough assessments to ensure accuracy and completeness of applicant data.
  • Communicate effectively with applicants to gather additional information or clarify discrepancies.
  • Adhere to established verification procedures and compliance guidelines.
  • Provide courteous and professional assistance to applicants, addressing any questions or concerns they may have.
  • Document verification results accurately and timely in the designated systems.
  • Collaborate with team members and other departments to resolve issues and streamline processes.

Why Bill Gosling Outsourcing?

  • We have offices across the globe, including North America, the Philippines, Costa Rica, the United Kingdom, Trinidad & Tobago, and India.
  • We have over 60 years of experience in the BPO industry.
  • We strive to create a fun, diverse, and engaging workplace that promotes both personal and professional growth.

What We Offer:

  • Hourly wages starting at $16.55/hour with bonus/commission potential based on performance.
  • All equipment will be provided by us.
  • Health & dental benefits available after an initial waiting period.
  • A refurbished historical building with modern facilities and a team environment.
  • An onsite gym and arcade.
  • Public transit stops steps from our door.
  • Desks that adjust to standing.

What We're Looking For:

  • Previous experience in a call center environment, preferably in loan verification or related fields.
  • Strong attention to detail and accuracy in data entry and verification processes.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in using call center software and CRM systems.
  • Knowledge of loan verification procedures and compliance regulations is a plus.
  • Willingness to work flexible hours, including evenings and weekends, as needed.

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