Customer Service Representative
4 weeks ago
Customer Service Representative Opportunity
We are seeking motivated and results-oriented individuals to join our team as Collections/Customer Service Agents. In this role, you will be responsible for interacting with customers and customer information on a daily basis, responding to inquiries in a courteous and efficient manner.
Responsibilities:
- Help customers with their questions and complaints
- Provide information about products and services
- Ensure customer satisfaction and provide professional customer support
- Negotiate payment terms and arrangements, take loan applications on call, etc.
- Update customer files with appropriate information and ensure compliance with regulatory, client-specific, and corporate guidelines
Why Bill Gosling Outsourcing?
- Canadian-owned company
- Global presence with offices across North America, the Philippines, Costa Rica, the United Kingdom, Trinidad & Tobago, and India
- Over 60 years of experience in the BPO industry
- We strive to create a fun, diverse, and engaging workplace that promotes personal and professional growth
What We Offer:
- Hourly wages starting at $17.00/hour with bonus/commission potential based on performance
- All equipment provided by us
- Health and dental benefits available after an initial waiting period
- Onsite gym and arcade
- Public transit stops nearby
- Adjustable desks
Requirements:
- Previous experience in customer service required
- Strong communication skills - verbal and written
- Ability to solve problems and walk through issues with customers
- Ability to troubleshoot and help customers
- Candidates who can follow through on their promises to customers
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