Customer Service Representative

4 weeks ago


London, Ontario, Canada Bill Gosling Outsourcing Full time

Customer Service Representative Opportunity

We are seeking motivated and results-oriented individuals to join our team as Collections/Customer Service Agents. In this role, you will be responsible for interacting with customers and customer information on a daily basis, responding to inquiries in a courteous and efficient manner.

Responsibilities:

  • Help customers with their questions and complaints
  • Provide information about products and services
  • Ensure customer satisfaction and provide professional customer support
  • Negotiate payment terms and arrangements, take loan applications on call, etc.
  • Update customer files with appropriate information and ensure compliance with regulatory, client-specific, and corporate guidelines

Why Bill Gosling Outsourcing?

  • Canadian-owned company
  • Global presence with offices across North America, the Philippines, Costa Rica, the United Kingdom, Trinidad & Tobago, and India
  • Over 60 years of experience in the BPO industry
  • We strive to create a fun, diverse, and engaging workplace that promotes personal and professional growth

What We Offer:

  • Hourly wages starting at $17.00/hour with bonus/commission potential based on performance
  • All equipment provided by us
  • Health and dental benefits available after an initial waiting period
  • Onsite gym and arcade
  • Public transit stops nearby
  • Adjustable desks

Requirements:

  • Previous experience in customer service required
  • Strong communication skills - verbal and written
  • Ability to solve problems and walk through issues with customers
  • Ability to troubleshoot and help customers
  • Candidates who can follow through on their promises to customers


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