Internal Account Manager
3 weeks ago
Position Summary
As an Internal Accounts Manager, you will play a vital role in cultivating and managing client relationships within our dynamic organization. Your primary focus will be on driving sales, exceeding revenue targets, and fostering long-term partnerships with our valued customers.
Responsibilities:
- Effectively manage orders and convert quotations into confirmed sales through proactive customer interactions.
- Cultivate and maintain strong relationships with existing clients, ensuring their needs are consistently met and exceeded.
- Leverage your interpersonal skills to strengthen client connections, expand market share, and drive business growth.
- Act as a project manager for significant projects, meticulously tracking timelines, updating clients on progress, and ensuring seamless execution.
- Proactively identify and establish relationships with new clients through targeted outreach campaigns.
- Consistently achieve or surpass gross profit and sales targets set for your assigned territory.
- Provide exceptional support to our counter sales team during peak periods, actively engaging with customers and driving sales.
- Investigate and resolve customer inquiries, such as price deductions and product returns, ensuring prompt and satisfactory resolutions.
- Collaborate with suppliers to ensure timely shipment of customer orders and maintain open communication throughout the process.
- Follow up with customers regarding pending quotations and orders, providing updates and addressing any concerns.
- Provide comprehensive support to external sales and counter teams by assisting with orders and resolving customer issues.
- Contribute actively as a team member, supporting all activities within your assigned department.
- Communicate any potential credit risks associated with customer changes to the Profit Center Manager and Credit Department.
- Perform additional tasks as assigned by the Profit Center Manager.
Qualifications:
- Bachelor's degree or equivalent experience.
- Minimum of one year of experience in customer service or internal sales; entrepreneurial background is highly valued.
- Proficiency in Microsoft Office Suite.
- Exceptional customer service and communication skills, both written and verbal.
- Proven ability to prospect new clients and increase sales to existing accounts.
- Strong attention to detail, exceptional organizational skills, and the ability to effectively manage multiple priorities and deadlines.
- Demonstrated ability to understand customer needs, offer cost-effective solutions, and close sales effectively.
- Ability to learn and utilize applicable software systems for order processing.
- Basic mathematical skills.
Desirable Skills:
- Prior experience or knowledge of plumbing and construction products sold by EMCO Corporation.
- Experience with Trend and Eclipse software systems.
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