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Customer Service Representative

2 months ago

Williams Lake, British Columbia, Canada 1290082 BC LTD (Awesome cuts) Full time
Job Title: Customer Service Agent

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at 1290082 BC LTD (Awesome Cuts). As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:
  • Initiate and maintain contact with clients to understand their needs and provide solutions.
  • Address customer complaints or concerns in a professional and courteous manner.
  • Provide accurate and timely information to customers regarding our services and products.
  • Arrange for refunds and credits as necessary.
  • Explain the type and cost of services offered to customers.
  • Issue receipts and other forms as required.
  • Perform general office duties as needed.
  • Receive payments from customers.
  • Sell merchandise to customers.
  • Consult with clients after sale to provide ongoing support.
Requirements:
  • Punctuality and reliability are essential.
  • Excellent oral and written communication skills are required.
  • Efficient interpersonal skills and ability to multitask are necessary.
  • Flexibility and ability to work in a fast-paced environment are required.
  • Organized and able to prioritize tasks effectively.
  • Team player with a positive attitude.
  • Ability to learn quickly and adapt to new situations.
Work Environment:
  • Permanent position.
  • 40 hours per week.
  • English is the primary language of communication.