Service Coordinator
2 days ago
J.L. Refrigeration Inc. is a leading Supermarket Refrigeration company in the GTA and surrounding areas, committed to delivering exceptional quality service to our customers. We are seeking a skilled Service Coordinator to join our team and contribute to our mission of providing superior service.
Key Responsibilities:- Process and track service quotes, ensuring accuracy and attention to detail.
- Manage customer portals, acknowledging and completing service calls, and following up on incomplete jobs.
- Respond to and resolve customer inquiries regarding service call status.
- Support dispatch coordination, including tracking job details, dispatching technicians, and coordinating preventative maintenance programs.
- Price work orders for billing, invoicing in QuickBooks, and process and follow up with account receivables.
- Communicate effectively with internal staff and customers to ensure quality customer service.
- Cost and track projects.
- Filing work orders to maintain accurate and complete records.
- Reconcile technician work orders with timesheets.
- Provide administrative assistance and backup support to the Operations Manager and Service Manager.
- Proficient working knowledge of Microsoft Word, Excel, Outlook, and Windows.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment, meeting deadlines and prioritizing a heavy workload.
- Strong multi-tasking and organizational skills.
- Related experience working in the mechanical trades is preferred.
Competitive compensation package including health and dental benefits as per job grade.
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Service Coordinator
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Scarborough Village, Ontario, Canada J.L. Refrigeration Inc. Full timeJob Summary:J.L. Refrigeration Inc. is a leading supermarket refrigeration company in the GTA and surrounding areas, committed to delivering exceptional quality service to our customers. We are seeking a highly skilled Service Coordinator to join our Service Department, playing a vital role in the administration of customer queries, processing quotes, work...
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Inventory Coordinator
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