Service Coordinator

2 days ago


Scarborough Village, Ontario, Canada J.L. Refrigeration Inc. Full time
Service Coordinator Job Description

J.L. Refrigeration Inc. is a leading Supermarket Refrigeration company in the GTA and surrounding areas, committed to delivering exceptional quality service to our customers. We are seeking a skilled Service Coordinator to join our team and contribute to our mission of providing superior service.

Key Responsibilities:
  • Process and track service quotes, ensuring accuracy and attention to detail.
  • Manage customer portals, acknowledging and completing service calls, and following up on incomplete jobs.
  • Respond to and resolve customer inquiries regarding service call status.
  • Support dispatch coordination, including tracking job details, dispatching technicians, and coordinating preventative maintenance programs.
  • Price work orders for billing, invoicing in QuickBooks, and process and follow up with account receivables.
  • Communicate effectively with internal staff and customers to ensure quality customer service.
  • Cost and track projects.
  • Filing work orders to maintain accurate and complete records.
  • Reconcile technician work orders with timesheets.
  • Provide administrative assistance and backup support to the Operations Manager and Service Manager.
Requirements:
  • Proficient working knowledge of Microsoft Word, Excel, Outlook, and Windows.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment, meeting deadlines and prioritizing a heavy workload.
  • Strong multi-tasking and organizational skills.
  • Related experience working in the mechanical trades is preferred.

Competitive compensation package including health and dental benefits as per job grade.


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