Service Coordinator
2 weeks ago
Job Summary:
J.L. Refrigeration Inc. is a leading supermarket refrigeration company in the GTA and surrounding areas, committed to delivering exceptional quality service to our customers. We are seeking a highly skilled Service Coordinator to join our Service Department, playing a vital role in the administration of customer queries, processing quotes, work order billing, and dispatch coordination.
Key Responsibilities:
- Customer Service: Process, email, and track all service quotes to customers, ensuring attention to detail and timely responses.
- Portal Management: Manage customer portals, acknowledging and completing service calls, and following up on incomplete jobs.
- Dispatch Coordination: Support dispatch coordination, including tracking job details, dispatching technicians, and coordinating preventative maintenance programs.
- Financial Management: Price work orders for billing, invoicing in QuickBooks, and process and follow up with account receivables.
- Communication: Effectively communicate with internal staff and customers to ensure quality customer service.
- Project Management: Cost and track projects, ensuring accurate and complete records.
- Administrative Support: Provide administrative assistance and backup support to the Operations Manager and Service Manager.
Requirements:
- Technical Skills: Proficient in Microsoft Word, Excel, Outlook, and Windows.
- Communication Skills: Excellent communication and customer service skills, both over the phone and in person.
- Adaptability: Willingness to learn and adapt to a fast-paced environment.
- Organizational Skills: Strong multi-tasking and organizational skills, with the ability to meet deadlines and prioritize a heavy workload.
- Experience: Related experience working in the mechanical trades is preferred.
What We Offer:
A competitive compensation package, including health and dental benefits, as per job grade.
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