Service Coordinator

2 weeks ago


Scarborough Village, Ontario, Canada J.L. Refrigeration Inc. Full time

Job Summary:

J.L. Refrigeration Inc. is a leading supermarket refrigeration company in the GTA and surrounding areas, committed to delivering exceptional quality service to our customers. We are seeking a highly skilled Service Coordinator to join our Service Department, playing a vital role in the administration of customer queries, processing quotes, work order billing, and dispatch coordination.

Key Responsibilities:

  • Customer Service: Process, email, and track all service quotes to customers, ensuring attention to detail and timely responses.
  • Portal Management: Manage customer portals, acknowledging and completing service calls, and following up on incomplete jobs.
  • Dispatch Coordination: Support dispatch coordination, including tracking job details, dispatching technicians, and coordinating preventative maintenance programs.
  • Financial Management: Price work orders for billing, invoicing in QuickBooks, and process and follow up with account receivables.
  • Communication: Effectively communicate with internal staff and customers to ensure quality customer service.
  • Project Management: Cost and track projects, ensuring accurate and complete records.
  • Administrative Support: Provide administrative assistance and backup support to the Operations Manager and Service Manager.

Requirements:

  • Technical Skills: Proficient in Microsoft Word, Excel, Outlook, and Windows.
  • Communication Skills: Excellent communication and customer service skills, both over the phone and in person.
  • Adaptability: Willingness to learn and adapt to a fast-paced environment.
  • Organizational Skills: Strong multi-tasking and organizational skills, with the ability to meet deadlines and prioritize a heavy workload.
  • Experience: Related experience working in the mechanical trades is preferred.

What We Offer:

A competitive compensation package, including health and dental benefits, as per job grade.



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