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Electronics Repair and Testing Specialist

3 months ago

Markham, Ontario, Canada Warehousing & Distribution Full time
Electronics Repair and Testing Specialist (NOC Product Evaluation & Warranty Management)

Are you passionate about working in a dynamic environment where your contributions matter? We are seeking a dedicated Product Evaluation & Warranty Management Specialist to join our expanding team and support our long-term goals.

Role Overview:

The Electronics Repair and Testing Specialist (NOC 2242) will collaborate with the Product Evaluation and Warranty Management team to assist the Warehouse & Logistics department and Customer Service team in handling processes related to returns and warranty claims. This position will focus on overseeing, coordinating, and enhancing systematic procedures to optimize the quality and efficiency of product returns. The responsibilities of this role will adapt over time to meet the evolving needs of the organization.

Key Responsibilities:
  1. Returns Management:
    1. Overseeing and addressing incoming product returns from customers
    2. Conducting tests on returned items to identify any product defects
    3. Taking necessary actions to repair, replace, or claim products
    4. Ensuring all product returns are processed, repaired, and dispatched to clients within a specified timeframe
    5. Maintaining a tidy, organized, and accessible workspace
    6. Communicating with manufacturers and suppliers to facilitate warranty claims
    7. Developing a comprehensive understanding of products and keeping knowledge current
    8. Collaborating with partners to manage returns, refunds, and repairs as needed
    9. Meeting deadlines consistently, as many tasks are time-sensitive
    10. Packaging and managing inbound/outbound shipments
    11. Working alongside cross-functional teams to ensure timely completion of commitments while maintaining high-quality performance
    12. Creating and maintaining product testing guidelines for new items and optimizing testing efficiency
    13. Identifying methods to expedite repairs, claims, replacements, and warranty processes while documenting efficient procedures for future reference
    14. Implementing systems to ensure accuracy in tracking products through the return merchandise authorization (RMA) process and continuously assessing its effectiveness
  2. Customer Service:
    1. Processing, categorizing, and responding to customer inquiries via email and phone, ensuring high-quality service
    2. Providing status updates and schedules to customers and team members as necessary
    3. Addressing customer-related product inquiries to maintain service quality
    4. Responding to customer inquiries promptly
    5. Documenting common issues and concerns for future reference
  3. Documentation:
    1. Inputting and analyzing data to identify trends in repair and replacement requests, providing insights to management
    2. Ensuring accuracy in product tracking
    3. Documenting key processes and streamlining current procedures for improved efficiency
    4. Monitoring and tracking information on product warranties, vendor policies, common issues, and timelines for each product or supplier

We are a growing organization with numerous opportunities for professional development and advancement.

Qualifications:
  • At least 1 year of experience in Product Evaluation or a diploma in Computer Hardware Systems or Electronics
Preferred Qualifications:
  • Tech-savvy with a passion for technology
  • Experience in troubleshooting electronic devices
  • Background in Customer Service
  • Ability to lift or move heavy items occasionally
  • Detail-oriented and highly organized

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