Program Manager, Capital Planning and Development

2 months ago

Toronto, Ontario, Canada Toronto Community Housing Full time

About the Role

Toronto Community Housing is seeking a highly skilled and experienced Program Manager, Capital Planning and Development to join our team. As a key member of our Capital Planning department, you will play a critical role in supporting the 10-Year Capital Financing Plan and driving the development, planning, management, and oversight of our current, medium, and long-term capital plans and programs.

Key Responsibilities

  • Support the development and implementation of the 10-Year Capital Financing Plan
  • Develop, plan, manage, and oversee the TCHC current, medium, and long-term capital plans and programs
  • Maintain accurate and up-to-date data on our 372 developments and analyze current procedures for improvements
  • Provide regular and ad-hoc reporting to internal and external stakeholders, including TCHC Senior Executives
  • Update the Asset Planner on work completed and analyze trends in Facilities Condition Index changes
  • Analyze remaining needs and engage in budget review
  • Engage with Facilities Management frontline staff to determine priorities of work and drive out short, medium, and long-term capital plans
  • Act as a liaison and collect and analyze data from multiple sources
  • Report findings to stakeholders in a uniformed and professional manner
  • Experience in leading Building Condition Audits targeted to update the Capital Needs Database
  • Report current status of assets at Development and building levels to stakeholders
  • Analyze data to identify potential errors or omissions through review of completed building condition audits and stakeholder reviews
  • Analyze and determine formats for reporting on varying types of information, including past capital jobs, current and future budgets, and current year status of work targeted to a specific audience to be presented publicly by Senior Staff or Communications
  • Create specific templates to engage on reports in a uniformed manner
  • Involvement in media relations reports that are accurate and easy to understand
  • Review current processes regarding Building Condition Audits and Budget prioritizations
  • Review current processes to report on past jobs, current job status, and future planning
  • Participate in discussions on work identification and communication
  • Liaise with the Senior Director to recommend ongoing process improvement, technology change, or customer service strategies
  • Assist with managing and developing the Capital Planning team

Requirements

  • Post-Secondary Degree in Business Administration or other relevant education and/or equivalent work experience
  • Minimum of 5 years of experience (7 preferred) in a large public or private corporate environment in one or more of the following areas: policy analysis or development, performance measurement systems, internal controls, creation and monitoring of accountability systems
  • Proficiency with computerized business applications, including word processing, spreadsheet, presentation, and database software applications
  • Proven ability to analyze and interpret data, prepare reports, and statements
  • Technical experience in Facilities Management and Planning
  • People leadership experience preferred
  • Practical knowledge of facilities management and maintenance service delivery
  • Demonstrated experience utilizing computer applications and software packages, such as MS Word, Excel, and databases
  • Highly developed interpersonal, conflict resolution, problem-solving, and communication skills
  • Proficient with Microsoft 365, MS Word, MS Excel, and PowerPoint, and Outlook Mail
  • Excellent customer service skills with the proven ability to communicate respectfully with clients, customers, vendors, and staff and interact effectively with staff and managers within TCHC
  • Knowledge of Asset Planner software or similar, preferred
  • Knowledge and understanding of Capital Backlog and tools used to determine and report current status of housing stock and of FCI (Facilities Condition Index) calculations to ascertain TCHC's Portfolio current state of repair

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