Business Operations Manager

4 weeks ago


Swift Current, Canada Pattison Agriculture Limited Full time
Purpose

Pattison Agriculture Limited seeks a highly skilled Business Operations Manager to develop and optimize the Service Department's capacity, ensuring customer satisfaction and maximizing Return on Investment (ROIC). The ideal candidate will collaborate with General Managers, Branch Managers, and Service Managers to drive service sales, manage staff, and streamline workflow and budgets.

Key Responsibilities
  • Develop and execute the Service Department's strategic business plan to grow billable service hours.
  • Collaborate with service personnel to create and monitor annual service department goals and budget.
  • Work with Branch personnel to develop, communicate, and enforce effective service department processes.
  • Monitor service department performance relative to labor sales, Work-In-Progress (WIP), and expense control.
  • Support and coach the branch management team on WIP controls and service department marketing.
  • Develop and implement the service department marketing plan, including advertising, marketing, and promotional programs.
  • Review and enhance the customer satisfaction program to maintain customer relationships and training.
  • Support branch personnel in recruitment and development of service staff.
  • Collaborate with the Director of Service Support and Safety Manager to develop and implement Service Department safety rules and protocols.
Critical Capabilities
  • Demonstrated outstanding customer service and communication skills.
  • Experience using computer software, such as Microsoft Office, Dealer Business System, and internet-based systems.
  • Ability to self-manage and work independently.
  • Valid driver's license required.
Desired Experience and Qualifications
  • 5+ years' experience in Ag dealership operations with a technical or parts background.
  • Understanding of Work Order processing and Service Department metrics.


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