Offshore Service Delivery Director

4 weeks ago


Toronto, Ontario, Canada Softchoice Full time
About the Role

We are seeking a highly skilled and experienced Director of Offshore Service Delivery to join our team at Softchoice. As a key member of our leadership team, you will be responsible for overseeing and managing the delivery of services from offshore locations.

Key Responsibilities
  • Provide leadership and direction to the offshore service delivery partners, including identifying new partners and executing RFPs.
  • Develop and implement strategies to improve service delivery and operational efficiency of Partner.
  • Ensure alignment with the company's strategic goals and objectives.
  • Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
  • Collaborate with onshore teams to ensure seamless integration and coordination with onshore teams.
Requirements
  • Bachelor's degree in business, management, or a related field.
  • Minimum of 10 years of experience in service delivery, with at least 5 years in a leadership role.
  • Proven track record of managing offshore service delivery teams and achieving high levels of performance.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
What We Offer

At Softchoice, we offer a competitive benefits package, a collaborative and inclusive work environment, and opportunities for professional growth and development.



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