IT Service Delivery and Operations Director

2 weeks ago

Toronto, Ontario, Canada TalentSphere Staffing Solutions Full time
Job Title: IT Service Delivery and Operations Director

TalentSphere Staffing Solutions is seeking a highly skilled IT Service Delivery and Operations Director to join our team. As a key member of our organization, you will be responsible for leading the delivery of IT services and operations, ensuring that our clients receive exceptional support and service.

Key Responsibilities:

  • Provide end-to-end ownership of ERP Enterprise Supply Chain, including manufacturing, warehousing, transportation, logistics, planning, procurement, quality, and analytics.
  • Lead global IT operations, including monitoring, business support, ServiceNow management/optimization, core application uptime, user experience, and lifecycle management.
  • Own the infrastructure throughout the organization, including operational execution and strategic roadmap.
  • Provide technical integrations, including enterprise ERP, operational, and continuous monitoring.
  • Understand user application security management.
  • Effectively manage expansive SOX Compliance requirements and cadence.
  • Manage a multimillion-dollar budget with stakeholders (Opex/Capex).
  • Concentrate on process management and optimization within the portfolio.
  • Own the portfolio strategy and lead a team of high-performing project leads, business analysts, developers, testers, and change management resources.
  • Manage, coach, mentor, and train the team to create value directly linked to business outcomes.
  • Lead and collaborate with business stakeholders on key deliverables to support their priorities and manage risk to the business.
  • Develop a strategy and execution plan to deploy a global footprint in a Cloud/SAAS environment while standardizing global/local business needs.
  • Work with key stakeholders to operationalize the cyber security strategy, ensuring secure, globally.
  • Understand current solution capabilities and drive a deployment roadmap that delivers business value while reducing Total Cost of Ownership of applications.
  • Drive industry best practice improvements to standardize, simplify, and improve business workflow, transactional execution, and innovation.
  • Oversee or conduct performance planning and review, coaching, recruiting, disciplinary actions, and initiate salary actions for staff.
  • Develop IT staff capabilities and skills by defining attainable career goals, developing formal and informal training programs, and providing proper on-the-job instruction and knowledge transfer from consultants and other IT department team members.
  • With input from key stakeholders, create and execute the IT strategy for Supply Chain and Operations.
  • Oversee key projects and development efforts to ensure high-quality and efficient execution of the project from definition, planning, system design, solution development, testing, documentation, implementation, and solution validation perspectives.
  • Effectively negotiate with IT vendors and manage the delivery of projects and/or operational services to successfully support business priorities.
  • Work closely with IT-related projects to effectively transition initiatives into IT Operations.

Ideal Candidate:

  • Post-secondary education in a related field (Business, Computer Science, technology, or related).
  • PMP certification preferred.
  • Experience managing multimillion-dollar department budgets.
  • 10+ years of experience leading ERP delivery, management, and optimization.
  • 10+ years of leading mid-sized teams.
  • Experience leading projects involving multi-disciplinary teams operating in a fast-paced, innovation-driven environment.
  • Leadership in mobilizing high-performing teams across various time zones.
  • Proven experience creating strategic roadmaps, fostering sponsorship, and delivering desired outcomes.
  • Experience working in a publicly traded organization and/or regulated environments with robust IT General Control Frameworks – PCI-DSS, SOX/C-SOX, GPDR, GMP, NIST, PII, Cannabis Act.
  • Experience with various cloud environments would be an asset.
  • Experience with Azure cloud environment would be an asset.
  • IT Leadership experience in the following industries: CPG, Agriculture, or Pharma.
  • In-depth experience with the following applications – SAP, Oracle, Sage, Microsoft Dynamics, Kinaxis, Visualization Tools.

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