Program Director
7 days ago
At Netcracker Technology, we are seeking a highly skilled and experienced Program Director to lead our digital transformation programs. As a Program Director, you will be responsible for securing and delivering professional services to our customer base, ensuring that service commitments are attainable and profitable.
Key Responsibilities:- Manage and grow Netcracker's on-site transformation programs, including budget and business planning, customer expectations, and satisfaction.
- Generate additional profitable revenue by expanding the scope of services provided by Netcracker.
- Partner with Sales Team to support new solution revenue opportunities within accounts.
- Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers.
- Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.
- Hold Account Teams accountable for project deliverables.
- Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality.
- Lead service delivery and customer support activities related to the Netcracker product suite.
- Establish and grow relationships with clients at all levels in the organization.
- Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.
- Lead cross-functional, multi-cultural, geographically dispersed teams.
- Establish and manage MBOs/KPIs for the team.
- Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation.
- Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements.
- Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in the BSS industry.
- Required experience with writing and reviewing contracts, SOWs, and other commercial agreements.
- Proven ability to handle program governance, ensuring alignment on program milestones and future strategy.
- Ability to build and execute resource plans (on/offshore).
- 10 years management experience, at least 3 years at senior levels.
- Experience running multi-million programs.
- Extensive experience with project management methodologies.
- Ability to build relationships at multiple levels within the client organization.
- Experience working in a matrixed corporate environment.
- Ability to travel.
- A degree in a related field.
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