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Administrative Coordinator
2 months ago
About North York General Hospital
At North York General Hospital (NYGH), we are dedicated to providing exceptional patient care. Our commitment to excellence is reflected in our integrated, patient-centered approach, making us one of Canada's top community academic hospitals. We are focused on advancing healthcare through education, research, and innovation.
Position Overview
The Unit Secretary for the Telemetry Unit plays a crucial role in delivering administrative, secretarial, and receptionist support in a professional and confidential manner. This position requires strong communication skills, critical thinking, and the ability to prioritize tasks effectively in a dynamic and often high-pressure environment. The Unit Secretary contributes to our academic mission by supporting teaching and research initiatives, while also ensuring compliance with health and safety protocols to maintain a secure environment for all.
Key Responsibilities
- Adhere to hospital policies and procedures.
- Act as a liaison for patients and families, utilizing customer service principles to manage inquiries and registrations.
- Coordinate interdepartmental activities, including patient transportation, appointment scheduling, and discharge processes.
- Manage incoming communications, including screening calls and relaying messages for healthcare professionals.
- Identify and escalate issues to the Clinical Team Manager promptly.
- Compile and distribute materials related to program activities.
- Maintain attendance records and manage payroll inputs, ensuring accurate tracking of nursing resources.
- Process provider orders and notify relevant staff as necessary.
- Assist clinicians with scheduling and follow-up appointments.
- Handle requisitions and maintain documentation for medical tests and appointments.
- Organize patient admissions, discharges, and medication information, ensuring accurate electronic records.
- Prepare reports and manage office supplies efficiently.
Qualifications
- Ontario Secondary School Diploma (OSSD) or equivalent.
- Medical office assistant certification or at least one year of relevant experience in a medical setting.
- Familiarity with medical terminology and proficiency in medical transcription.
- Experience with payroll and scheduling systems.
- Commitment to patient-centered care.
- Typing speed of at least 45 words per minute.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience in a fast-paced customer service environment.
- Previous experience in an inpatient unit is preferred.
- Bilingualism in French and English is an asset.
What We Offer
Working at NYGH provides the opportunity to collaborate with a dynamic team of healthcare professionals in a leading hospital environment. This position is part-time and casual, with shifts scheduled as needed in the Telemetry Unit. We offer a competitive compensation package, including pay in lieu of benefits and vacation pay, along with the option to participate in the Hospital Pension Plan.